Close Protection Operations Manager (Midlands)

Mitie; Hardingstone; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading security services provider is looking for a site manager in Hardingstone. You will be responsible for client relations and ensuring delivery meets KPI standards. The role requires an SIA Close Protection Licence. The ideal candidate should demonstrate strong leadership and management skills while maintaining compliance with health and safety policies. This position offers the opportunity to lead a dedicated team and foster a positive site culture.

Qualifications

• Candidate must hold a SIA Close Protection Licence.
• Demonstrated knowledge of health, safety, and quality systems.
• Ability to represent company in meetings.

Responsibilities

• Ensure service delivery meets KPI standards.
• Conduct site visits to monitor performance.
• Manage recruitment and training processes.

Skills

SIA Close Protection Licence

Health and Safety Knowledge

Leadership Skills

Commercial Management Skills

Client-Facing Focus

Job description

Overview

Job Overview: Act as the primary site contact for both the company and clients, ensuring that CP teams meet service expectations through effective management and leadership. Maintain focus while providing key management information relevant to the site. Establish and manage stakeholder relationships with clients at the site. Ensure operations are carried out according to approved SOP documents as specified by the client and Mitie. Oversee service delivery by the operational team to ensure alignment with published KPI standards. Verify that all statutory training and vetting requirements related to the contract are completed and documented as required.

Main Duties

• Ensure the service delivery is completed to the KPI standards and exceptions or risks are notified in advance where possible.
• Attend and participate in key site stakeholder meetings.
• Ensure full compliance with safe working practices and reporting.
• Ensure accurate and timely completion of any and all incident reports.
• Allocation of tasks to Operatives on a daily/weekly basis liaising to ensure we maximise the use of Mitie staff instead of using Contractors by filling the tasks within the time limit set by Parliament.
• Maintain accurate records and tracker data for all aspects of the operation.
• Communicate effectively with company external support teams to ensure the one team approach is practiced and promoted.
• Ensure all staff engaged carry the correct level of screening and CTC / SC clearance. All CTC / SC cancelations must be actioned immediately, and staff removed from the contract if they fail to comply.
• Ensure compliance with all Mitie and site Health and safety policies and procedures.
• Ensure all statutory training has been conducted and recorded for CP Officers.
• Manage and ensure compliance with the WP+ payroll and annual leave systems.
• Ensure the full employment cycle of recruitment, onboarding, induction, Job specific training and the notification of leavers are completed and documented in accordance with company procedures.
• Conduct Site Visits to monitor the employee's / contractors used on Paladin/Regency to ensure we are delivering a good service whilst maintaining high standards.
• Support the staff in the Northampton Office with extra cover and any issues to resolve.
• Recruitment of Close Protection Officers within my Area of responsibilities.
• Coach and develop your team in all aspects of their role.
• Ensure full site staff engagement by holding regular team briefing meetings and toolbox talks.
• Create a positive site culture between the Mitie team and all key stakeholders.
• Maintain an accurate record of all Mitie owned assets.
• Ensure all HR processes are conducted in accordance with Mitie policies and procedures.
• Aspire to be an ambassador for Mitie at all times.

What we are looking for

• Must hold a SIA Close protection Licence
• Must be able to work 2/3 days a week in Northampton
• Can demonstrate Knowledge and understanding of Health, Safety Environmental and quality systems and the management of SSOW associated with the contract.
• Able to represent Mitie at key stakeholder meetings
• Able to demonstrate key leadership skills
• Has good commercial and general management skills
• Ability to demonstrate and maintain excellent client facing focus
• Has the ability to work calmly whilst under pressure