Clinical Triage and Unplanned Care Nurse

Wye Valley Nhs Trust; Hereford; On-site; GBP 30,000 - 38,000; Full time

Job summary

A regional healthcare provider is looking for experienced community nurses to join their Clinical Decision Making team. Your role will involve triaging referrals, providing clinical advice to nursing teams, and conducting assessments over the phone. This position is part of a commitment to enhance community services and deliver urgent care effectively. The ideal candidate will have a strong background in community nursing and excellent communication skills. Commitment to staff development is a key value of the organization.

Qualifications

• Experience in community nursing with a robust understanding.
• Ability to clinically triage referrals and provide clinical advice.

Responsibilities

• Triage direct telephone referrals and determine appropriate services.
• Provide clinical advice and support to community nursing teams.
• Conduct remote assessments over the phone.

Job description

Only accepting internal applicants within the current District Nursing Team.

Position Overview

Our Clinical Decision Making (CDM) team is based within our Single Point of Access (SPoA) for Community Services in Wye Valley NHS Trust. The team is growing to support the development of our community services, enhancing our offer of urgent care and admission avoidance support for community nursing teams. We seek enthusiastic and experienced nurses with a robust understanding of community nursing who can provide clinical advice and support.

Key Responsibilities

• Clinically triage direct telephone referrals and determine, in collaboration with the patient, carer, or professional, the most appropriate service to avoid a crisis and/or admission.
• Provide clinical advice and support to community nursing teams.
• Conduct remote assessments over the phone as required.
• Coordinate support for patients who need urgent or same‑day service.
• Support the Community Referral Hub, which manages referrals and patient queries for District Nurses, Urgent Response Service, Virtual Wards, Virtual GP, IVOPAT, Therapies (OT/PT), and Falls Support.
• Collaborate with Administrators and Call Handlers to ensure efficient and effective service delivery within the hub.
• Assist junior staff in gathering information and maintaining the seamless day‑to‑day running of the hub in support of clinical leads and administration managers.

About Wye Valley NHS Trust

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT, the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys, running Hereford County Hospital and community hospitals in Bromyard, Leominster and Ross-on-Wye. The Trust is progressive and forward‑looking, focusing on quality and integration of patient pathways while maintaining a strong commitment to staff development.

Our Values

Our core values – Care, Accountability, Respect and Excellence – are at the heart of everything we do. We believe in providing the right care in the right place at the right time…all the time.