Clinical Director

Creature Comforts; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading veterinary clinic in London is seeking an experienced veterinary surgeon to lead their team and ensure high standards of clinical care. The role involves managing clinic performance, driving business growth, and advocating for team wellbeing. With a focus on clinical excellence and leadership, this position offers an opportunity to make a significant impact in a supportive environment.

Benefits

25 days annual leave plus birthday off

Pension scheme

Social events

Qualifications

• Experienced veterinary surgeon with strong leadership skills.
• Passionate about clinical care and team wellbeing.
• Ability to drive business performance and client satisfaction.

Responsibilities

• Lead clinical delivery, spending 80% of time clinically.
• Manage financial performance and oversee clinic strategy.
• Support and develop the veterinary team and ensure excellent teamwork.

Skills

Clinical Excellence

Leadership

Business Performance

Wellbeing Advocacy

Job description

As an experienced veterinary surgeon and leader, you will be responsible for the delivery of overall clinic performance, encompassing clinical, financial, and people management aspects. You understand and are passionate about the aims and model of Creature Comforts, promoting these values to your team and clients. You will have autonomy to lead the clinic, supported and guided by Creature Comforts leadership. Your role includes line managing, supporting, and developing the vet team, the nursing director, and the practice director.

Job requirements

• Clinical Excellence: Ensure the highest standards of clinical care through effective leadership and team engagement.
• Business Performance: Drive membership and client acquisition, oversee clinic strategy, manage budgets, and financial delivery.
• Leadership: Lead the practice and veterinary team, including Practice Director, Nursing Director, and vet team.
• Wellbeing: Advocate for wellbeing within the team and the veterinary industry.

Job responsibilities

Main purpose and goals

• Lead clinical delivery, spending approximately 80% of your time clinically.
• Support team members to work to their maximum qualification levels.
• Ensure excellent teamwork and clinical governance, including audits and performance improvements.
• Lead education and CPD initiatives, promoting evidence-based medicine.
• Identify new clinical opportunities.

Business Performance

• Focus on membership growth and client satisfaction, working with relevant teams to achieve targets.

Clinic strategy and critical areas

• Implement health & safety policies, contribute to marketing, and ensure excellent client communication and complaint management.

Financial management

• Understand and influence the P&L, KPIs, and pricing to drive financial performance and achieve break-even as a startup.

Leadership of practice & team

• Lead by example, support and develop the clinical team, and oversee education and quality standards.

Direct management

• Manage Practice Director and Nursing Director, conduct regular performance reviews, and ensure effective communication.

Wellbeing

• Promote a culture of respect and inclusion, early issue detection, and mental health support.

Advocacy

• Support the development of Creature Comforts, promote its ethos within the industry, and engage in community events.

Job benefits

• Work in a beautiful clinic with a skilled team, part of a people-first culture.
• 25 days annual leave plus your birthday off, pension scheme, and social events.