Clinical Administrator

NHS; Tudhoe; On-site; GBP 22,000 - 30,000; Full time

Job summary

A healthcare organization in the UK is seeking a Clinical Administrator to support a busy GP practice. The role involves managing patient records, handling clinical correspondence, and supporting healthcare professionals. Candidates should have prior experience in a GP practice, a strong proficiency in clinical IT systems, and excellent communication skills. This position offers opportunities for professional development and a supportive team environment.

Benefits

Generous annual leave entitlement

Training and development opportunities

Supportive and friendly team environment

Qualifications

• Previous experience in a GP practice or healthcare setting is essential.
• Ability to work as part of an integrated multi-skilled team.
• Commitment to delivering high quality patient care.

Responsibilities

• Support administrative tasks to ensure smooth running of the practice.
• Manage patient records and correspondence accurately.
• Liaise with patients, clinicians, and external providers as needed.

Skills

Organisational skills

Attention to detail

Confidence using clinical IT systems

Excellent communication

Flexibility

Education

GCSE in English and Maths A to C or equivalent

Tools

EMIS Web

Docman

Microsoft Office

Job description

We are afriendly, supportive GP practice serving a diverse patient population in Newhavenand surrounding area. Our team is committed to providing high-quality,patient-centred care, and we are looking for an organised and proactive ClinicalAdministrator to join our busy practice team.

The Role

As a ClinicalAdministrator, you will play a key role in ensuring the smooth running of thepractice by supporting clinicians with essential administrative tasks. You willwork closely with GPs, nurses, and the wider admin team to manage patientrecords, correspondence, and clinical workflow.

About You

We arelooking for someone who is:

• Highly organised with strongattention to detail.
• Confident using clinical ITsystems (e.g. EMIS/SystmOne/Docman training provided if needed).
• Able to work independentlyand as part of a team.
• Excellent at communication,both written and verbal.
• Flexible and able toprioritise workload in a busy environment.

Previousexperience in a GP practice or healthcare setting is essential.

What We Offer

• A supportive and friendlyteam environment.
• Training and developmentopportunities.
• Generous annual leaveentitlement.

Opportunities to be involved in service improvementprojects.

Main duties of the job

The Role

As a Clinical Administrator, you will play a key role in ensuring the smooth running of the practice by supporting clinicians with essential administrative tasks. You will work closely with GPs, nurses, and the wider admin team to manage patient records, correspondence, and clinical workflow.

Key responsibilities include:

• Processing hospital letters, referrals, and clinical documents accurately and promptly.
• Read-coding and updating patient records in line with practice protocols.
• Handling clinical correspondence and ensuring follow-up actions are completed.
• Supporting the recall system for chronic disease management, immunisations, and screening.
• Liaising with patients, clinicians, and external healthcare providers as required.
• Maintaining confidentiality and ensuring compliance with NHS and GDPR standards.

About us

About Us

We are afriendly, supportive GP practice serving a diverse patient population in Newhavenand surrounding area. Our team is committed to providing high-quality,patient-centred care, and we are looking for an organised and proactive ClinicalAdministrator to join our busy practice team.

Job responsibilities

Summary of Post

To support the developed use of clinical IT systems by the practiceteam.

To assist with the system management support of the EMIS Web clinical systemand other associated technologies.

To liaise with the practice clinical and administrative teams to ensurethat accurate records are maintained and efficient administrative support provided,in accordance with practice guidelines and protocols.

To assist the practice clinical and administrative team in the provisionof high quality, personalised care to our patients.

Specific Responsibilities

a.Reviewingand actioning clinical correspondence

b.Scanningclinical correspondence to patients healthcare record

c.Readcoding clinical information

d.Workflowingdocumentation to appropriate member of the team

e.Setting upand running clinical searches / audits

f.Setting upclinical templates

g.ProcessingGP2GP registrations

h.Cullingand sorting patients records / letters in preparation for summarising

i.Summarisingpatients medical history

j.Supportingpatients use of technologies

2.Providing administrativesupport by:

a.Processingstatistical data and management information

b.Processingclinical letters and reports

c.Processingworkflow / electronic mail items

d.Filing andretrieving paperwork systematically

e.Photocopyingmedical records

3.Maintainingpatient services by:

a.Arrangingfollow up appointments / investigations for patients

b.Processingrepeat prescriptions within 48 hour timeframe

c.Processingnew patients registrations

e.Processingchanges of patient details

f.Providingfirst point of contact for patients and visitors

g.Assistingpatients in accessing the most appropriate healthcare professional or servicefor them

h.Processingsurgery lists and appointment requests

4.Supportingthe clinical team by:

a.Liaisingwith Clinical Leads over; clinics, reviews, recalls, QOF/IIF delivery

c.Participatingin new practice initiatives or pilots

5.Ensuringefficiency and safety by:

a.Processingdocumentation accurately and in a timely manner

b.Reportingany significant events that occur in relation to document management and datasecurity

c.Participatingin any associated learning from incidents and complaints

d.Openingand securing premises as rota requires

e.Workingwithin own level of competence at all times

Other Responsibilities

1.To supportthe aims and ethos of the practice

2.To attendPractice Team meetings regularly

3.To contributeto the development of the practice

4.Toparticipate in annual Staff Appraisal process

5.To takeresponsibility for own professional development, learning and performance

6.Toundertake training as required

7.Todemonstrate skills and activities to colleagues undertaking similar work

8.Tocommunicate effectively with all members of the practice team, patients andtheir carers

9.To liaiseeffectively with external healthcare professionals and agencies to meetpatients needs

10.To varyworking pattern, by negotiation, according to the business needs of thepractice

11.Toundertake any other duties as deemed reasonable by the practice

Whilst every effort has been made to outline the main duties andresponsibilities of the post, each individual task undertaken may not be identified.

This job description is current at the date shown but may be changed, inconsultation with the postholder, to meet the developing business needs of thepractice.

Person Specification

Qualifications

• GCSE in English and Maths A to C or equivalent level qualification and/or experience
• Commitment to continuing own professional development and undertake further training as required

Experience

• Experience working in a GP practice as an NHS administrator
• Experience of reviewing and coding medical information
• Experience in data entry and inputting high volumes of information daily
• Proficient in using Microsoft Office Word, Excel, PowerPoint, Outlook daily
• Experience in maintaining web based / social media information or willingness to learn
• Experience of working in a protocol driven environment and adhering to Standard Operating Procedures
• Experience of communicating with a range of stakeholders, internal and external to the practice
• Ability to work as part of an integrated multi-skilled team

knowledge and skills

• Knowledge and use of clinical systems EMIS Web, Docman, Accurx and other systems
• Knowledge of SNOMED Codes and Quality Outcomes Framework
• Knowledge and understanding of GDPR and how it relates to the role
• Attention to detail to ensure accuracy and consistency in data entry

Qualities

• Commitment to delivering high quality patient care
• Commitment to maintaining confidentiality
• Ability to work without direct supervision and determine own workload priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.