Clinic Manager

Optical Express Westfield Limited; Cheltenham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading optical service provider in Cheltenham is seeking a Clinic Manager to oversee operations and manage a team in delivering top-quality patient care. The ideal candidate will have strong management experience in an Optical setting or high-end retail, excellent communication skills, and a commitment to team development. This role involves maintaining operational efficiency and ensuring exceptional patient experiences.

Qualifications

• Strong management experience within an Optical setting or high-end retail.
• Excellent communication and presentation skills.
• Motivated to achieve and willing to progress.

Responsibilities

• Manage resources to meet customer demands.
• Maintain cleanliness and professional image.
• Recruit, coach, and support team members.
• Drive performance and promote laser surgery benefits.

Skills

Management experience

Communication skills

Presentation skills

Team development

Job description

Overview

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

If you’re looking to work for a market leader, then read on as we are looking for a Clinic Manager to work in our Cheltenham clinic, that offers consultations for Laser Eye Surgery and private eye examinations, in the role you will have full responsibility for managing the performance of the team, across our healthcare brands, Optical Express, andsk:n. The role will include management responsibilities for our Worcester consultation clinic.

Responsibilities

Day to day

• Effectively and efficiently manage resources to meet customer demands
• Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
• Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
• Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs

You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of laser surgery to patients.

You will have strong management experience within an Optical setting or high-end retail. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.

It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.

Qualifications

Not explicitly listed in the provided text. The candidate should have: strong management experience within an Optical setting or high-end retail, excellent communication and presentation skills, motivation to achieve, and a willingness to learn and progress within Optical Express.