Client Services Administrator

Nuffield Health; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare charity in the UK is seeking a Client Services Administrator to ensure the smooth operation of reception and support members on their journey. You'll be responsible for enhancing customer experience through excellent service while handling enquiries, appointments, and administration tasks. Key skills needed include communication, attention to detail, and a proactive approach. This role offers generous benefits such as free gym membership and health assessments, making it a fulfilling workplace for those passionate about health and wellness.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in a customer service role is essential.
• Ability to manage multiple tasks efficiently.
• Familiarity with GDPR compliance is a plus.

Responsibilities

• Uphold service standards and manage front desk operations.
• Support multidisciplinary team with data management.
• Ensure positive member journey through excellent service.
• Process member details in accordance with GDPR.
• Manage fitness centre inbox and communication.

Skills

Customer service excellence

Communication skills

Attention to detail

Proactive teamwork

Time management

Tools

Gladstone Plus 2

Job description

The role of the Client Services Administrator will be to meet and greet members, ensuring the smooth running of the reception with client's journeys as your top priority; excellent customer service is essential in this role. The Client Services team will deal with enquiries, appointments, payments and general administration duties, with the highest standard of attention to detail and customer focus, whilst creating a professional first impression. As our Client Services Administrator you will:

Responsibilities

• Be responsible for upholding service standards and front desk management.
• Provide support and general assistance to other areas within the multidisciplinary team as necessary and ensure all data/information is entered, modified, maintained and presented accurately on our membership system and relevant trackers.
• Ensure the member journey is a positive one by providing a high level of customer service.
• Ensure all member details are processed quickly and in accordance to GDPR.
• Manage the fitness centre inbox.
• Be an excellent communicator with the ability to adapt appropriately to both situations and clients.
• Have experience delivering and ensuring an excellent member engagement experience.
• Have the ability to grasp new concepts and processes and apply them efficiently.
• Be a proactive and self‑motivated team member.
• Take ownership and pride in the reception area and subsequent duties.
• Be able to prioritise a busy workload.
• Knowledge of Gladstone Plus 2 is a bonus, but not essential.

At Nuffield Health the UK’s largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

Benefits

• Free gym membership
• Health assessments
• Retail discounts
• Pension options

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.