Client services Account Handler

eXPD8; Kingston near Lewes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading field marketing agency in the UK is searching for a Client Services Account Handler to work part-time in Bristol and at home. The role focuses on managing client requirements, ensuring effective communication, and utilizing data to enhance performance. Candidates should have administration experience, proficiency in Microsoft Office, and strong organizational skills. This position offers hybrid working, a health cash plan, and opportunities for career growth. Join an inclusive, award-winning workplace dedicated to supporting its employees.

Benefits

Health cash plan

Buy and sell holiday scheme

Career development opportunities

GroceryAid support

Life insurance

Unlimited refer-a-friend scheme

Qualifications

• Experience in administration and client account handling required.
• Proficient in Microsoft Excel and PowerPoint.
• Strong communication skills, both written and verbal.

Responsibilities

• Write detailed instructions for the field team.
• Review client data and present opportunities for improvement.
• Create bespoke client reports ensuring data accuracy.
• Provide solutions to problems encountered.
• Design project plans for success.
• Engage with clients and manage their requests actively.
• Support client review meetings.

Skills

Administration experience

Client account handling

Proficiency in Microsoft Office

Communication skills

Data analysis

Organizational skills

Interest in retail

Job description

Are you an experienced client account handler, with a passion for retail? We are looking for someone with the right attitude and an eye for detail to join our Client Services team in Bristol 2 days a week, with home-based flexibility the remaining days.

About the role: As a Client Services Account Handler, you are the guardian of the account, driving the most effective methods of delivering the client requirements. You will be instructing our merchandisers on what and how they need to deliver the clients aspirations to bring their activities and campaigns to life in store. You'll be process driven, proficient with Excel and PowerPoint, and a can-do attitude. You'll be the driver of your accounts, harnessing a strong relationship with the client, using data and operational knowledge, and creating project plans that will ensure we manage delivery expectations of our clients and field personnel.

This is a hybrid role, so you'll be partially based in our Bristol Head Office for 2 days a week and at home for 3 days a week.

How you'll deliver excellence

• Write detailed instructions for the field team of how you want them to deliver your project
• Actively review client data, take the data and present it back to tell the story and focus on improvement opportunities
• Pull data into bespoke client reports ensuring data accuracy and the best result we can achieve
• Be a problem solver, spot the issues and drive solutions
• Design the Project Plan for each activity to deliver success
• Engage and drive rapport with your client and manage their requests proactively
• Attend, support and input to regular client review meetings

What makes you excellent

• Previous administration and client account handling experience
• IT literate with proficiency in the Microsoft Office suite, particularly Excel and PowerPoint
• Well organised and able to work under pressure, managing multiple tasks and deadlines
• Great communicator with excellent written and verbal communication skills
• Strong inquisitive brain, using data to tell the story
• Interest in retail and the inner workings of how best to get instore displays looking great
• Confident in picking up the phone and talking to clients to really uncover what they need
• Previous work experience with UK clients
• Able to commute to Bristol as required

What makes us excellent

eXPD8 is proud to be ranked as the top Bristol-based employer in the Financial Times' UK Best Employers 2025 list, celebrating our commitment to a supportive and empowering workplace!

At eXPD8, we are one of the UK's largest field marketing agencies, with over 20 years of experience supporting top brands and retailers. We take pride in delivering exceptional service, ensuring our clients succeed in retail.

We value our people and are committed to creating an inclusive, supportive, and rewarding work environment. We are proud to be a Disability Confident Leader and a fully inclusive employer. If you require any adjustments to be made throughout the application process, please contact the recruiter listed on the vacancy or the team at [e-mail].

What We Offer

• Hybrid working – typically two days in our Bristol office and three from home.
• Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more).
• Buy and sell holiday scheme.
• Your eXPD8 anniversary off every year.
• Immediate access to GroceryAid support for you and your family.
• Life insurance.
• Access to eXPD8 Rewards with regular competitions and incentives.
• Unlimited refer-a-friend scheme.
• Career development opportunities with access to over 400 learning resources.