Client Service & Sales Advisor

Doomed to Suffer Promotions; Chelmsford; On-site; GBP 24,000; Full time

Job summary

A property industry leader in Chelmsford is seeking a Customer Service & Sales professional to build client relationships and support their award entries. The ideal candidate should have strong communication skills and previous sales or customer service experience. This position offers a competitive salary of £24,000 plus uncapped commissions and various benefits, including 28-day leave and free parking.

Benefits

28-day annual leave

Uncapped commissions

Free on-site parking

Pension

Qualifications

• Prior experience in customer services and sales.
• Good organizational and planning skills.
• Some flexibility with working hours.

Responsibilities

• Provide guidance and support for clients in compiling their Awards entries.
• Introduce existing clients to additional products and up-sell where appropriate.
• Chase clients for their entries and payments.

Skills

Fluent spoken English

Strong telephone manner

Organizational skills

Sales experience

Job description

Overview

International Property Media runs the International Property Awards the worlds largest programme recognising excellence in the property industry. We have been operating for over 30 years from our offices in Chelmsford, Essex.

Each year we receive thousands of Awards entries from hundreds of countries across the globe.

The Customer Service & Sales role is to build a good rapport with clients who have entered our property awards. The aim is to retain these clients, build their confidence in our brand and services, and ensure receipt of their entry portfolio within the deadline. This position will also involve introducing clients to our wider product range and encouraging further engagement where appropriate.

At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyones input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.

Responsibilities

• Provide guidance and support for clients in compiling and supplying their Awards entries.
• Introduce existing clients to additional products and up-sell where appropriate.
• Chase clients for their entries and payments.
• Support the Customer Services department in general.
• Communicate clearly and confidently in English, primarily via telephone and email.

Requirements

• Fluency in both spoken English.
• Strong telephone manner.
• Prior experience in customer services and sales.
• Good organisational and planning skills.
• Some flexibility is required with working hours to accommodate different time zones.
• Additional language skills are beneficial but not essential.
• Mandarin language skills are a plus.

The role carries additional commission based on application of a soft sales strategy for upgrading and selling some of our other products.

The role is based in our Chelmsford office, with the majority of client communication by telephone and email.

Salary and Benefits

• £24,000 per annum
• Uncapped commissions
• Free on-site parking
• 28-day annual leave
• Walking distance to Chelmsford town centre and travel services
• Pension