Client & Project Governance - Account Manager

CACI Ltd; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading data and technology solutions provider in the United Kingdom seeks an Account Manager to build and manage relationships with key clients across various sectors. The successful candidate will oversee project delivery, coordinate internal teams, and ensure exceptional client satisfaction through effective communication and problem-solving skills. Strong experience in a digital environment is essential. This role offers the chance to be part of a dynamic team driving transformative solutions.

Qualifications

• Experience in working within a digital/technology company.
• Ability to manage client relationships effectively.
• Commercial management and revenue forecasting experience preferred.

Responsibilities

• Support and manage 5-6 client accounts.
• Build industry awareness and client relationships.
• Lead Business Review meetings with clients.
• Ensure high-quality customer care in all interactions.
• Review delivery and ownership of clients’ reporting.

Skills

Passion for technology and innovation

Understanding of UX and digital transformation

Excellent interpersonal skills

Proactive and solution-focused mindset

Detail oriented and results driven

Strong organization and facilitation skills

Excellent written and verbal communication skills

Commercial management experience

Logical thinking and problem-solving

Job description

Who is CACI UK?

CACI UK's vision is to build data and technology solutions for tomorrow's world and the people who live in it. Headquartered in London, we're driving transformative solutions using the power of specialists, data and technology; reimagining what's possible to create significant changes for organisations, businesses, communities - with a global reach.

As part of the wider CACI UK team you will join 1,700 people delivering to more than 50 markets globally. We present our specialist skills to the market in four high level areas:

• Consumer & Market Intelligence
• Digital Experience and Transformation
• Operations Systems
• Redefining Technology

Further information can be found on caci.co.uk

Our expertise spans industries from retail and finance to public sector and transport - delivering intelligent solutions that drive progress and create measurable impact. Whether it's market intelligence, customer marketing, cloud infrastructure, cybersecurity, critical national infrastructure or data management, our approach is always tailored to the needs of our clients.

About the job

As part of the Client services team, you will work on a portfolio of key clients across sectors including Financial, Retail, Leisure and Public Service, to deliver against commercial, strategic, and client satisfaction targets. The role involves:

1. Building, managing and developing client relationships and understanding their marketing strategies
2. Development of account plans and solutions to your clients' strategies
3. Growing the breadth and depth of services provided to your clients
4. Overseeing the delivery of projects (from simple data delivery, CRM, website hosting and support and, Digital Marketing, to complex technology, analytical or strategy projects)
5. Leading client facing meetings and drafting commercial documents and proposals (supported as necessary by your Account Director)

You will be working to understand clients' business needs and work collaboratively across internal teams to deliver best in class solutions. A CACI Account Manager role is hugely rewarding, as success requires a good understanding across a range of sectors, consultative selling skills and a detailed knowledge of the full range of CACI's capabilities.

Responsibilities:

• Day-to-day support and management of 5-6 client accounts.
• Understand your client's business, objectives and performance and, build industry awareness and knowledge.
• Provide front line support and act as the primary CACI point of contact for clients - problem-solving and trouble-shooting skills, incident management and account development.
• Create client account plans and take the lead on organising Business Review meetings, with support from Account Director / Group Account Director (as required).
• Co-ordinate internal teams and SMEs to ensure we are always providing value as a trusted and innovative partner.
• Review delivery against the client's SLA; take ownership of all clients reporting internally and externally; for example: budget forecasts, resource burn, status, etc.
• Provide the highest quality customer care and communication with every interaction, ensuring best practice delivery such as sending agendas and contact reports for all meetings
• Build and manage client relationships at all levels based on trust and respect.
• Be responsible for your account commercials and profitability.

Skills and experience:

• Genuine passion for technology and innovation and experience of working within a digital/technology company
• Strong understanding of UX, digital transformation, technology and how it can be used to solve business' challenges
• Excellent interpersonal skills to maintain good relationships with the team and clients, and the ability to solve problems or resolve conflicts calmly and professionally should they arise
• Proactive individual who has a solution-focused mindset.
• Detail oriented and results driven with a good commercial mindset
• Strong organisation and facilitation skills and passionate about delivering quality work for your clients.
• Excellent written and verbal communication skills including negotiation skills.
• Structured and clear thinker: ability to prioritise a demanding workload.
• Commercial management including revenue forecasting experience ideal.
• The ability to absorb information and learn quickly. You are a logical thinker that connects the dots and always strives to proactively identify risks or issues that could impede delivery.