Client Partner (Travel & Hospitality)

Valtech; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading experience innovation company in the UK is seeking an experienced Client Partner focused on the Travel & Hospitality sector. This role involves nurturing relationships with senior stakeholders, driving account growth, and leading a multi-million-pound client portfolio. Candidates should have over 10 years of relevant experience, a strategic mindset, and a proven track record in client relationship management. The position offers both hybrid work options and a commitment to fostering growth and inclusivity.

Benefits

Flexibility with remote options

Career advancement opportunities

Access to learning and development programs

Qualifications

• Extensive experience (10+ years) in senior client relationship roles.
• Proven experience with travel, hospitality, or leisure brands.
• Strong understanding of customer experience and booking platforms.

Responsibilities

• Build relationships with C-suite leaders and senior stakeholders.
• Own commercial performance and growth strategy for client portfolio.
• Lead account strategy planning and collaborate with multidisciplinary teams.

Skills

Client Relationship Management

Strategic Planning

Commercial Acumen

Travel & Hospitality Expertise

Job description

Why Valtech? We’re the experience innovation company – a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values‑driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are looking for an experienced Client Partner, ideally with Travel & Hospitality sector expertise to own and grow a multi‑million‑pound portfolio of clients across travel, hospitality and leisure.

You will act as a strategic leader and trusted advisor to senior client stakeholders—developing long‑term trusted relationships, driving sustainable account growth, orchestrating complex multi‑disciplinary teams and ensuring the delivery of high‑impact digital experience, commerce, data/AI and transformation programmes.

Role responsibilities

Strategic Client Leadership

• Build, nurture and elevate relationships with senior stakeholders, including C‑suite leaders, transformation directors and heads of digital/commerce.
• Act as the senior strategic partner and trusted advisor—supporting clients as they navigate customer experience transformation, platform modernisation and data‑led personalisation.
• Translate complex business challenges into future‑facing roadmaps aligned with Valtech’s capabilities across experience design, commerce, data & AI and enterprise transformation.

Growth & Revenue Ownership

• Own the commercial performance of your client portfolio—revenue forecasting, profitability, and long‑term growth strategy.
• Identify and pursue new growth opportunities within existing accounts.
• Lead new business opportunities by shaping win strategies, proposals and executive‑level client engagements.
• Collaborate with Marketing, Business Development and Vertical leadership to strengthen Valtech’s presence in the travel and hospitality market.

Strategic Planning & Execution

• Lead account strategy planning—working with peers to set direction, define priorities and align global delivery teams around a shared vision.
• Collaborate with strategy, design, delivery, data and engineering teams to craft solutions that drive measurable business impact.
• Work hand‑in‑hand with delivery leadership to ensure programmes are successfully shaped, mobilised and governed. Anticipate risks, design governance models and ensure strategic alignment across complex, multi‑workstream and multi‑market engagements.

Delivery Partnership & Quality

• Work in close partnership with delivery leadership to ensure high‑quality execution across all engagements.
• Provide escalation support and strategic guidance to maintain strong client satisfaction and long‑term partnerships.
• Champion a culture of excellence, continuous improvement and shared ownership across your multidisciplinary teams.

Must have qualifications

To be considered for this role, you must meet the following essential qualifications:

Travel & Hospitality Expertise

• Extensive experience (10+ years) in senior client relationship roles within digital consultancies, agencies or transformation organisations, operating at C‑suite and enterprise level.
• Proven experience working with travel, hospitality or leisure brands—such as airlines, hotel groups, travel platforms or destination organisations.
• Strong understanding of customer experience, booking platforms, loyalty, personalisation and omnichannel journeys.

Strategic Relationship Builder

• Proven ability to develop deep, trust‑based relationships with senior client stakeholders.
• Confident navigating complex client organisations and influencing at executive level.
• Skilled in listening, advising and communicating clearly to multiple audiences.
• Able to challenge constructively and guide clients through ambiguity with a consultative approach.
• Experience managing multi‑million‑revenue portfolios and leading account planning, forecasting and account development.
• Commercially astute, with the ability to shape compelling value propositions and negotiate strategic engagements.
• Comfortable operating in a global, matrixed organisation and bringing together diverse teams.
• Inclusive, collaborative and able to influence without authority.

Thought Leadership & Innovation Mindset

• Strong awareness of industry trends including digital platforms, data‑driven personalisation and emerging travel technologies.
• Passion for creating exceptional, connected customer experiences.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people – and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The benefits

This is a peremenant position based in the UK.

Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country‑dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting‑edge tools, training and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen, Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.