Client Onboarding Coordinator

GET STAFFED ONLINE RECRUITMENT LIMITED; Remote; GBP 45,000 - 50,000; Full time

Job summary

A growing fintech company is seeking a Client Onboarding Coordinator to manage projects and ensure successful onboarding for new clients. This role involves liaising with clients, facilitating agile ceremonies, and collaborating with internal teams to deliver outcomes. Candidates should have proven experience in project management, strong communication skills, and familiarity with agile practices. The position offers remote work with some travel and a competitive salary range of £45,000 to £50,000.

Benefits

25 days + Bank Holidays

Laptop

Phone

Flexible working

Supportive team culture

Work from home

Qualifications

• Proven experience in managing client onboarding projects.
• Ability to plan, schedule, and track project deliverables.
• Strong skills in client communication and stakeholder management.

Responsibilities

• Manage the onboarding process for new clients.
• Liaise with clients to clarify onboarding requirements.
• Facilitate agile ceremonies to ensure project progress.

Skills

Client onboarding management

Project management

Agile methodologies

Strong communication

Organizational skills

Tools

Jira

Confluence

Job description

Be the bridge between clients, product, and delivery in a fast-growing fintech – Where client onboarding meets product excellence.

Role

Client Onboarding Coordinator

Location

Remote – with some travel required

Salary

£45,000 – £50,000

Benefits

25 days + Bank Holidays; Laptop; Phone; Flexible working; Work from home; Supportive team with a positive culture; Exciting growing company

About the Company

Our client is a SaaS and broking solution providing a multi-lender finance capability to retailers, merchants and finance houses.

Working with some of the leading banks, their platform facilitates retailers in offering finance to their consumers via any four of their sales channels, that includes their best-in-class E-commerce solution.

Everything they do is in house, which means their speed and quality of service to their partners is second to none.

Job Overview

Reporting to the Head of Product, the role holder will be responsible for managing the end-to-end onboarding process for new clients, ensuring smooth delivery and alignment with product development goals. This role combines client-facing communication, project management, and agile support to coordinate onboarding projects, maintain product backlogs, and validate feature rollouts. Acting as the central point of contact, you will work closely with clients, the Head of Product, and development teams to deliver successful implementations and contribute to long-term roadmap planning.

The Role

• Liaise directly with new clients to collect onboarding prerequisites, clarify requirements, and set expectations on delivery timelines and dependencies.
• Plan and manage onboarding projects end-to-end, including defining scope, milestones, and success criteria, building project plans, tracking progress, and managing risks and issues.
• Facilitate and record agile ceremonies such as sprint planning, stand-ups, and retrospectives, embedding best practices to support predictable delivery.
• Write clear and detailed feature and bug tickets, managing the product backlog in collaboration with the Head of Product and linking tickets to roadmap outcomes.
• Assist in scoping new features and contribute to development roadmaps, translating client needs into well-defined requirements and acceptance criteria.
• Prepare and manage onboarding documentation, including status reports, timelines, and runbooks, and keep stakeholders informed with consistent communication.
• Undertake research projects to inform long-term product strategy and roadmap planning, synthesizing insights into actionable recommendations.

The Person

• Proven experience managing client onboarding projects from initiation to completion, including planning, scheduling, stakeholder communication, and delivery tracking.
• Highly organised and able to define scope, set milestones and manage dependencies.
• Strong communication skills to clearly and confidently liaise with clients and internal teams, setting realistic expectations, documenting decisions, and ensuring transparent progress reporting.
• Fluent in agile ways of working and are comfortable facilitating ceremonies and using tools such as Jira and Confluence to maintain momentum and visibility.
• Experience in writing precise and testable user stories, acceptance criteria and bug reports.
• They are proactive, resilient, and detail-oriented, taking ownership to create clarity, drive outcomes, and continuously improve processes and client experience.

If this sounds like the perfect role for you, then apply today with an up-to-date CV.