Client Manager

CCH Group; Telford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care service provider in England is seeking a Client Manager to develop and manage care packages, ensuring high-quality standards. This role includes direct contact with clients and their care staff, ownership of case loads, and contribution to financial KPIs. The company offers thorough training, a comprehensive benefits package including up to 25 days of holiday, and other occupational benefits to support your career development.

Benefits

Wellbeing resources

Financial advice

Discount at major retailers

Occupational Sick Pay

Occupational Maternity and Paternity Pay

Qualifications

• Experience in case management and client interaction.
• Strong understanding of financial KPIs and care standards.
• Ability to develop care packages effectively.

Responsibilities

• Develop and manage a portfolio of care packages.
• Ensure quality standards in client care are met.
• Forecast and manage budget contributions.

Job description

Job Description

As a Client Manager, you will be responsible for developing a portfolio of care packages that promote person centred care and a safeguard approach. You will take ownership of the case loads contributing to the forecasting and delivery of budgets and financial KPI’s. You will have direct and regular contact with our clients along with their care staff to effectively review and establish that the quality of care is to a high and expected standard.

What you’ll do

As a Client Manager, you will be responsible for developing a portfolio of care packages that promote person centred care and a safeguard approach. You will take ownership of the case loads contributing to the forecasting and delivery of budgets and financial KPI’s. You will have direct and regular contact with our clients along with their care staff to effectively review and establish that the quality of care is to a high and expected standard.

What You’ll Get

We offer thorough training and the opportunity to develop through self‑directed learning, coaching conversations, e‑learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your region or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.

We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.

We Will Also Offer You

• 22 Days Holiday (increasing to 25 days after 3 year’s service) plus bank holidays
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay
• subject to terms and conditions and qualifying period