Client Manager

Group GTI; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Client Manager to deliver outstanding service to clients in London. You will manage client relationships, ensuring satisfaction throughout the recruitment campaigns. The ideal candidate has strong communication skills, a problem-solving attitude, and experience in recruitment processes. This permanent position offers a hybrid work model with 37.5 hours per week.

Qualifications

• You will be a team player, committed to and motivated by the success of the team.
• You will have a positive, can-do attitude.
• Experience managing end-to-end recruitment processes.

Responsibilities

• Manage all communication with the client, ensuring they are informed.
• Produce and maintain all project documentation and reports.
• Oversee the successful operational delivery of each contract.

Skills

Problem solving

Excellent communication skills

Relationship management

Time management

Collaboration

Job description

Client Manager

Department: Recruiting Solutions

Employment Type: Permanent - Full Time

Location: London, UK - Hybrid

Description

The Role Aim: Our client management team are responsible for delivering an outstanding service to our clients, keeping them informed of the progress of their campaign and working with them to deliver their strategic goals.

Outcomes

A portfolio of client relationships and projects are managed

• manage all communication with the client (weekly reporting and calls, action tracking, pipeline Q&A, candidate shortlisting and issue escalation).
• ensure the client is up to date at all times on the status of the project.

Customers are delighted throughout the recruitment campaign

• ensure an effective marketing strategy for each campaign through planning and delivery.
• produce and maintain all project documentation, weekly reports and an end of campaign review.

The team is collaborative and cohesive and continually driven to achieve excellent results.

• work with the Client Delivery Centre to ensure that each project has the resources required to deliver effectively.
• oversee the successful operational delivery of each contract – effectiveness of marketing, quality and speed of pipeline, monitoring and delivery against hiring targets.

Person Specification

• You will be a team player, committed to and motivated by the success of the team. You will be willing to go the extra mile when needed.
• You will be a problem solver, using your own initiative as well as reaching out and learning from others.
• A confident and professional manner with excellent written, phone and conversational skills.
• You will have a positive, can-do attitude.
• You will be committed to your own self development, taking time to understand our industry, our products and our customers.
• You are agile, attentive and able to manage your own time and workload effectively.
• You are adaptable and able to pick up new systems and processes quickly.

Work Experience, Knowledge & Skills

• An experienced early careers recruiter with the ability to deliver and manage an end-to-end recruitment process
• Confident in relationship management
• Proactive and a quick learner
• Focused, conscientious, efficient with excellent time management skills
• Able to collaborate with peers and other people inside and outside the business.

Other Information

• Permanent role 37.5 hours per week.
• 3-month probationary period.

Candidates applying for roles at GTI will be subject to background screening. You can find out more about our background screening and the recruitment of ex-offenders by reading our policies.

If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch - recruitment at groupgti dot com.