Client Experience Lead – Home Care Growth

Home Instead Senior Care; Norwich; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading care provider in Norwich seeks a passionate Homecare Consultant to enhance client relationships and drive growth. In this role, you will conduct care consultations and ensure a high-quality service for clients. Successful candidates should possess strong communication skills, a track record in sales, and a commitment to excellent care. You will work autonomously in a supportive team environment, offering a competitive salary and benefits including annual leave and a company bonus scheme.

Benefits

Structured induction and ongoing development

Employee Assistance Programme

25 days annual leave plus bank holidays

Company Bonus Scheme

Qualifications

• Proven track record of sales success.
• Experience building and maintaining relationships with clients.
• Good written and verbal communication skills.

Responsibilities

• Lead new client growth through effective consultations.
• Audit and update care plans and risk assessments.
• Build and maintain relationships with clients and professionals.

Skills

Sales success

Verbal communication

Relationship building

Organisational skills

Written communication

Education

Level 3 NVQ in Health and Social Care

Tools

Microsoft Office

CRM systems

Job description

A leading care provider in Norwich seeks a passionate Homecare Consultant to enhance client relationships and drive growth. In this role, you will conduct care consultations and ensure a high-quality service for clients. Successful candidates should possess strong communication skills, a track record in sales, and a commitment to excellent care. You will work autonomously in a supportive team environment, offering a competitive salary and benefits including annual leave and a company bonus scheme.