Client Experience and Sales Specialist Canary Wharf Cabot Place

Thérapie Clinic; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading aesthetic medical clinic in the UK is seeking a Client Experience and Sales Specialist for its Canary Wharf Clinic. This role focuses on delivering outstanding client service, driving revenue growth, and enhancing sales performance. The ideal candidate will be a qualified Beauty Therapist with proven customer service skills and the ability to manage multiple tasks effectively. Join a dynamic team and contribute to an exceptional client journey in a fast-paced environment.

Qualifications

• Qualified Beauty Therapist required for the role.
• Proven experience in a customer-focused environment essential.
• Excellent communication and interpersonal skills are a must.

Responsibilities

• Deliver outstanding client service throughout the client journey.
• Manage online reviews and resolve client complaints effectively.
• Maximize clinic efficiency through effective booking management.
• Drive consultations with upselling and achieve sales KPIs.
• Promote skin consultations and manage client retention efforts.

Skills

Client experience management

Customer service

Communication skills

Analytical abilities

Problem-solving

Education

Qualified Beauty Therapist

Job description

About the Role

Thérapie Clinic is the fastest‑growing aesthetic medical clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are hiring a Client Experience and Sales Specialist for our Canary Wharf Clinic. In this role you will support client satisfaction, revenue goals, and sales performance, ensuring an exceptional client journey.

Key Responsibilities

Client Satisfaction

• Deliver outstanding client service from first contact to follow‑up
• Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

• Maximise clinic efficiency through smart diary and booking management
• Manage stock accurately, including AWI deductions

Sales Performance

• Drive and convert consultations with strong upselling and cross‑selling
• Meet KPIs for consultation success, walk‑in conversions, and average spend
• Ensure a seamless check‑in/out journey for every client

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms
• Track AWI stock, ensure clinical room standards, and handle client retention calls

Qualifications and Skills

• Qualified Beauty Therapist
• Proven experience in client experience management, customer service, or a similar role
• Excellent communication and interpersonal skills
• Strong analytical and problem‑solving abilities
• Ability to manage multiple tasks and priorities in a fast‑paced environment