Client Enablement Lead: Global Payments Onboarding

HSBC; City of Edinburgh; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global financial institution is seeking an Enablement Manager to enhance client experiences in Edinburgh. The role involves supporting existing clients, managing client projects, and ensuring services delivered meet expected standards. The ideal candidate should be fluent in French and English, possess strong communication and interpersonal skills, and have comprehensive knowledge of GPS products. This position offers a hybrid working model and various employee benefits including private healthcare and a contributory pension scheme.

Benefits

Private healthcare for UK employees

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Bilingual proficiency in French and English, both written and oral.
• Experience building effective client relationships.
• Strong insights into GPS products and services.

Responsibilities

• Provide support for existing client maintenance in SME Payments.
• Ensure products and services meet project scopes outlined.
• Manage multiple client projects effectively using proactive methodologies.
• Update project team on the status of activities regularly.
• Ensure clients can operate accounts and services as expected.
• Collaborate globally to optimize processes and project delivery.

Skills

Fluency in French and English

Strong communication skills

Interpersonal skills

Knowledge of GPS Products and Services

Organizational skills

Attention to detail

Job description

A global financial institution is seeking an Enablement Manager to enhance client experiences in Edinburgh. The role involves supporting existing clients, managing client projects, and ensuring services delivered meet expected standards. The ideal candidate should be fluent in French and English, possess strong communication and interpersonal skills, and have comprehensive knowledge of GPS products. This position offers a hybrid working model and various employee benefits including private healthcare and a contributory pension scheme.