Client Director

Sabio Group; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A customer experience solutions provider is seeking a Client Director to drive new business initiatives and develop relationships with key stakeholders. This role involves strategic selling and leading the sales engagement process, ensuring effective communication within the organization. The ideal candidate will have extensive experience in selling solutions and be proficient in Cloud and Contact Centre technologies. Competitive benefits are offered, including remote work options.

Benefits

Pension Scheme

Remote/Flexible work

Life insurance

Private healthcare

Qualifications

• Experience in selling Cloud and Contact Centre solutions.
• Proven over-performance in senior sales roles.
• Ability to present at Senior Director level.

Responsibilities

• Define Account Plan outlining potential within the account.
• Develop the sales engagement process from need creation to negotiation.
• Maintain relationships with key account stakeholders.

Skills

Extensive industry experience selling solutions

Strong interpersonal skills

Excellent communication skills

Strong computer skills

Tools

Cloud solutions

Contact Centre solutions

Word

Excel

PowerPoint

Job description

Client Director

Department: Sales

Employment Type: Full Time

Location: London

Reporting To: Commercial Director - UK Markets

Description

Sabio Group is dedicated to fostering an environment where employees thrive. Since 1998, we have built a dynamic culture that is challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We are seeking creative, resourceful people to join our fast-growing organisation, where you will have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we are committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Client Director to join our sales team.

The successful candidate will drive new business initiatives, develop and maintain relationships with key account stakeholders, and understand business drivers to effectively position and promote Sabio solutions. Collaboration with the presales and consultancy team to develop business cases based on ROI or customer service improvements will also be essential. The ideal candidate will have experience in solution/insight selling, a strong cultural fit with the drive to advance our business, and a keen interest in developing new knowledge and skills to play a pivotal role in driving change within our organisation.

Key Responsibilities

As a Client Director, the jobholder must define a detailed Account Plan outlining Sabio’s current and future potential within the account and to effectively communicate this internally within Sabio. The individual will be responsible for the development of the whole sales engagement process from the initial need creation to the negotiation of potentially complex high-risk contracts. The individual will be known in our industry and have the integrity and the ability to network with key decision makers. This is strategic selling as part of a large team of Sabio experts and the individual is expected to be able to lead the whole process with very limited managerial support.

Key Competencies

• Account Development
• Business Planning & Management
• Provide Excellent Customer Service
• Team Participation

General Competencies

• Continuous Professional Development is a key focus of all roles at Sabio
• Always seek to identify more innovative ways of working that create increased effectiveness
• Challenge standard processes and procedures with the aim to ensure they are as good as they can be
• Act as an ambassador of Sabio and its key partners at all times
• From time to time you may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your Manager

Skills Knowledge and Expertise

• Extensive industry experience selling solutions into businesses in the UK with demonstrable relationship business skills
• Has a complete understanding of business, financials, products/services, the market and the needs/challenges of assigned accounts; develops colleagues' and customers' understanding; is recognized as an expert in many areas
• Must have experience in selling Cloud and Contact Centre solutions
• Proven, demonstrable over-performance in a similar senior sales role through effective account development and planning capability
• Solid experience in proposal writing/presentation generation
• Ability to present and facilitate at Senior Director level
• Excellent spoken and written English: able to explain issues clearly and in detail to a variety of audiences
• Strong computer skills: Word, Excel, Outlook, PowerPoint
• Excellent communication & presentation skills with the ability to confidently present to senior people
• Strong interpersonal skills in building and maintaining collaborative relationships with cross functional teams. With a desire to exceed customer expectations
• Strong team player, able to influence and lead a multi-disciplined bid or technology team
• The ability to address customers at a technical level
• Experience in managing committed deals and forecasting to a high degree of quality and accuracy
• A determined “can-do” approach

Benefits

This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include

• Pension Scheme
• Remote/Flexible work
• Life insurance
• Private healthcare

Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU).

Sabio Group are unable to offer sponsorship on any roles advertised.