Client Communications Lead, Global Payroll

Hitachi, Ltd; Borough of Runnymede; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading service provider located in the Borough of Runnymede is seeking a Reception and Sales colleague, known as a Placemaker. In this dynamic role, you will deliver excellent customer service, inspire others, and achieve sales targets in a lively environment. The ideal candidate should be proactive, organized, and have a background in sales and customer service, along with the ability to build strong relationships with members. Various benefits including health membership and a bonus scheme are offered.

Benefits

Full Health & Fitness membership

Bonus scheme

Flexible working options

Ongoing personal learning and development

Cashback plan for healthcare

Discounts on activities and services

Qualifications

• Experience in sales and customer service is beneficial.
• Proactive and self-motivated attitude essential.
• Ability to build meaningful relationships with customers.

Responsibilities

• Deliver outstanding customer service and create a welcoming environment.
• Achieve sales targets and support membership growth.
• Collaborate with the team on operational tasks.

Skills

Customer service excellence

Sales acumen

Strong multitasking skills

Organizational skills

Job description

About the Role

We have an exciting new opportunity for a Reception and Sales colleague, internally known as a Placemaker, at Places Leisure. In this lively environment you will inspire others, deliver excellent customer service, promote a welcoming atmosphere and provide a positive first impression to all prospective and existing members.

Responsibilities

• Deliver outstanding customer service and create a welcoming environment.
• Promote a helpful and welcoming atmosphere that offers a positive first impression to all prospective and existing members.
• Use sales tools and techniques documented by Places Leisure membership management.
• Achieve sales targets and support the growth of the membership.
• Collaborate with the team to inspire and support operational tasks.
• Develop cross‑skills in lifeguarding, swimming teaching and other areas through training.

Qualifications

• Highly organised and able to thrive on delivering excellent customer service.
• Proactive, self‑motivated with a passion for first‑class customer service.
• Experience in a sales and customer service environment is beneficial.
• Capable of building personable and meaningful relationships with customers.
• Strong multitasking and operational management skills.

Benefits

• Real Living Wage foundation alignment.
• Bonus scheme at 2 % for all colleagues.
• Full Health & Fitness membership for you, a nominated adult and up to four juniors.
• Flexible working, including part‑time and shift options.
• Opportunity to purchase additional annual leave.
• Access to ongoing personal learning and development.
• Company pension scheme.
• Cashback plan for healthcare costs – up to £500 saving per year.
• Up to 50 % discount on activities, centre shop and cafes.
• Additional perks and discounts from shops, cinemas and more.

How to Apply

If you meet the criteria and are ready to make the next step in your career, please apply via our simple 5‑minute application process. Upload a CV and a supporting statement that demonstrates how you meet the requirements of the role. We may bring the closing date forward if we receive a large number of quality applications, so apply immediately to avoid disappointment.

Diversity, Equality, Safeguarding & Legal Commitments

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people and adults at risk from harm, abuse and neglect. We follow robust safeguarding policies and procedures and ensure all employees, volunteers and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service checks where applicable.

Armed Forces – We guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including wounded, injured and sick), cadet instructor or military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident – We are a Level 2 Disability Confident Employer. Disabled applicants who meet the essential criteria will be guaranteed an interview.

Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.