Client Associate Psych Health

Health Partners; Remote; GBP 24,000; Full time

Job summary

A leading occupational health provider in the UK seeks a Client Associate to manage occupational health cases. This full-time remote position requires exceptional communication skills and strong organizational abilities to ensure smooth operations. Responsibilities include booking appointments, managing correspondence, and liaising with third parties. The role offers a salary of £24,000 per annum and a comprehensive benefits package including a pension scheme and annual leave. If you're proactive with excellent customer service skills, this position is for you.

Benefits

Contributory pension scheme up to 6%

Life assurance

25 days annual leave plus bank holidays

Day off for your Birthday

Discounted gym membership

Cycle to work scheme

Health cashback plan

Qualifications

• Experience working in an Occupational Health or similar environment is advantageous.
• Ability to work remotely while adhering to GDPR guidelines.
• Commitment to maintaining confidentiality and professionalism.

Responsibilities

• Answer phone calls and make outbound calls using a cloud-based telephony system.
• Book and manage appointments for patients.
• Manage email correspondence and respond promptly to enquiries.
• Review, proofread, and release reports.
• Invoice and close cases.
• Review cases and gather information for updates.
• Liaise with colleagues, clients, and GPs.

Skills

Excellent verbal and written communication skills

Strong organisational abilities

Attention to detail

Proficiency in IT systems including Outlook, Word, and Excel

Exceptional customer service skills

Ability to multitask

Proactive approach

Tools

Office 365

Job description

As a Client Associate you will be working as an administrator and be part of the Psych Health team managing occupational health cases on a daily basis across the organisation. You will be the backbone of our business ensuring the smooth running of our psych health services. Your role is crucial in supporting our patients clients clinicians and wider team through administrative excellence.

Responsibilities

• Answering phone calls making outbound calls using a cloud-based telephony system which records calls for training and quality purposes.
• Booking and managing appointments for patients.
• Efficiently managing email correspondence and responding promptly to enquiries
• Reviewing proof reading and releasing reports
• Invoicing and closing cases
• Reviewing cases chasing updates and gathering information and if required escalating complex cases complaints or those that are progressing slowly to relevant colleagues.
• Liaising with internal colleagues clients their employees and 3rd parties (including GPs) via telephone email and letter.
• Co-ordinating and maintaining diaries and appointments for all clinical staff ensuring maximum utilisation.

Company Vision & Values

We aim to become one of the most inspiring companies to work for and to achieve this ambition we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. Diversity and Inclusion forms an integral part of everything that we do bringing together the best talent helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone regardless of difference.

Qualifications & Experience

Required Experience: IC

We are seeking a candidate who can confidently work remotely while adhering to GDPR guidelines and the company’s policies to ensure the protection of sensitive and personal information in line with legal regulatory ethical and best practice standards. You should have excellent verbal and written communication skills strong organisational abilities and attention to detail. To multitask and work well under pressure is essential as is proficiency in IT systems including Outlook, Word and Excel. Familiarity with Office 365 and experience working in an Occupational Health or similar environment would be advantageous. You should also demonstrate a proactive approach, the ability to use your initiative and a commitment to maintaining confidentiality and professionalism. This role requires exceptional customer service skills as you will play a vital role in helping our clients achieve their goals all while embodying the company’s CORE Values: Caring Matters, One Team, Great Relationships and Excellence at All Times. To be successful in this role you must possess the necessary skills and experience as well as have access to a suitable quiet workspace. Working overseas is not permitted and all applicants must ensure they are able to legally work and reside in the UK during standard working hours.

Company Overview

Health Partners is one of the UK’s leading providers of occupational health and wellbeing solutions. We work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier and more productive lives. With a strong focus on innovation and excellence Health Partners combines clinical expertise with a personal compassionate approach. Our multidisciplinary team of healthcare professionals including occupational health advisors, physicians, physiotherapists and counsellors delivers tailored evidence-based solutions designed to meet the unique needs of our clients and their workforce. We pride ourselves on fostering long-term partnerships built on trust, professionalism and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives or mental health support, Health Partners is dedicated to making a real difference. At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond. If you’re ready to make a meaningful impact in the field of health and wellbeing we’d love to hear from you. Together we can build healthier futures.

Job Details

The role is full-time 37.5 hours per week (7.5 hours per day) where you will be expected to work during the core hours between 8.00am and 6.00pm Monday to Friday. This is a fully remote position offering a set salary of 24000 per annum.

Benefits

Company Benefits We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. Our current benefits package is :

• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Cycle to work scheme
• Health cashback plan