Client Advisor

Vranjes Firenze; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury fragrance brand in London is seeking a Client Advisor to provide exceptional customer experiences and represent brand values. The ideal candidate will have at least one year of high-end retail experience and strong communication skills. Responsibilities include achieving sales goals, ensuring impeccable visual standards, and fostering customer relationships. This full-time position offers the chance to be part of a team dedicated to luxury retail excellence in a boutique environment.

Qualifications

• Minimum 1 year experience in fragrance, beauty, or luxury retail.
• Ability to use POS systems and digital tools.

Responsibilities

• Deliver memorable customer experiences reflecting brand values.
• Achieve sales targets and engage in clienteling.
• Maintain impeccable visual standards and manage stock.

Skills

High-end retail experience

Strong communication skills

Digital tools proficiency

Job description

Are you passionate about fragrances and luxury retail?

Join the world of Dr. Vranjes Firenze and become part of a brand that celebrates Italian elegance and olfactory excellence.

With its unique identity characterized by an original blend of Florentine heritage, iconic fragrances, and timeless elegance, the renowned fragrance house, Dr. Vranjes Firenze, embodies the perfect balance between roots and innovation. Founded in 1983, it emphasizes the precious Florentine heritage in everything it does and delivers multisensorial well-being, capturing the elegance of Florence, its tradition of craftsmanship, and the art of perfumery in every scented décor object and Eau De Parfum. Each fragrance is the result of ongoing scientific and creative research into essences, along with a sophisticated formulation with unrivalled persistence and durability.

As a Client Advisor, you will act as a true brand ambassador, delivering a unique and memorable customer experience that reflects the values and identity of Dr. Vranjes. You will guide clients through our exclusive fragrance collections and ensure an exceptional level of service.

Location: London Brook Street

Employment Type: Full-Time

Contract: Initial 1-month temporary contract, with potential for extension based on business needs

What You’ll Do

Customer Experience & Sales

• Welcome customers with elegance, representing the Brand
• Guide clients through the Dr. Vranjes olfactory journey using storytelling and product expertise
• Ensure an exceptional Client experience, placing the Client first and fostering valuable relationships
• Proactively maximize cross-selling opportunities by leveraging the full range of products available in-store.
• Provide personalized recommendations and sensory experiences
• Enhance brand loyalty by transforming every client visit into a memorable luxury shopping experience
• Handle requests and feedback professionally, aligned with luxury service standards

Sales Performance & Business Development

• Achieve and exceed sales targets
• Engage in clienteling activities to strengthen client connections
• Support and participate to in-store events to boost visibility and sales
• Collaborate with the team to monitor KPIs (ATV, UPT, conversion rate…)

Boutique Operations & Visual Merchandising

• Ensure impeccable visual standards and brand image in the store
• Manage stock levels, product replenishment, and back-of-house organization
• Execute all operational and stock management activities—including inventory, logistics, cash handling, and reporting—in strict accordance with company policies and head office guidelines.

What We’re Looking For

Experience & Skills

• At least 1 year of experience in high-end retail, preferably in Fragrance / Beauty / Luxury Retail Experience
• Strong communication skills; other foreign language skills are a plus
• Confidence in using digital tools and POS systems

Your Personality

• Elegant, proactive, empathetic, and service-oriented
• High level of flexibility and ability to problem solve
• A natural team player with a strong sense of responsibility and attention to details
• Self-motivated, focused and able to use own initiative
• Flexibility to work varied shifts as required by the business, including weekends and public holidays.

Are you ready to craft unforgettable olfactory experiences with us?

Join us and bring your expertise to the world of Dr. Vranjes Firenze.