Clerical Officer/Receptionist

NHS; City of Edinburgh; On-site; GBP 24,000 - 30,000; Part time

Job summary

A healthcare organization is looking for a Clerical Officer/Receptionist to ensure high-quality reception and efficient administration services. This part-time role in Edinburgh requires excellent communication and IT skills. Responsibilities include providing support to staff and patients, managing records, and handling appointments. Applicants must have customer service experience and relevant qualifications. Salary is £24,465 per annum pro rata.

Qualifications

• Customer service experience is essential.
• Experience of working in an office environment is desirable.
• Familiarity with SystmOne or RiO is a plus.

Responsibilities

• Provide a welcoming and confidential reception service.
• Support clinical and managerial staff with administrative tasks.
• Maintain manual and electronic records accurately.

Skills

Good verbal/written communication skills

Excellent IT skills

Excellent telephone manner

Ability to work as part of a team

Education

NVQ2 Business & Administration or working towards

Minimum OCR/RSA II typing/word processing or equivalent

ECDL or equivalent

Job description

Overview

Job summary: An opportunity for a Clerical Officer/Receptionist within our health centres. You will be part of the administration team, ensuring a high quality reception and efficient administration service for staff and patients. This post is based at Bingham Health Centre, with requirement to work at other bases in the immediate area and other sites across Nottinghamshire.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

Main duties

You will be required to have good written and verbal communication skills as the role entails liaising with staff, clients and other agencies at all levels. You may be required to work at other health centres across the county, so the ability to travel is a necessity.

About us

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons. We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health. We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks support a diverse workforce and promote a culture of inclusivity. The health and wellbeing of our colleagues is a top priority, with in-house occupational health and staff counselling services and a dedicated Health and Wellbeing team. The Trust is committed to reducing its carbon emissions, with an Energy and Environmental team working to ensure compliance with environmental legislation, enhance environmental performance, and achieve our net-zero commitment.

Details

• Date posted: 19 September 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year per annum (pro rata for part time)
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 186-1173-25-GH
• Job locations: Bingham Health Centre, Eaton Place, Bingham, Notts, NG13 8BE

Job responsibilities

To participate in the provision of a welcoming and confidential reception service to clients, staff and visitors. To participate in the provision of an efficient clerical support service to clinical and managerial staff. To provide administrative support and undertake clerical duties requested by managerial and clinical staff within the health centre. To provide reception duties at the health centre for staff and patients. To deal with requests, incoming calls and enquiries and forward onto the relevant personnel as appropriate. To book and notify patients of appointments. To type reports and correspondence. To implement and maintain adequate filing and follow up systems. To undertake general clerical duties including the collection, distribution and posting of mail. To ensure that manual and electronic records are maintained and up to date, including filing of documents in health records and facilitating the smooth and timely transfer of records in and out of the area as required. Provide members of the public with supplies available from the health centre. To travel to and work from other bases within the organisation to carry out administration support. To provide any other duties as delegated by the Centre Manager.

Qualifications, Experience, Skills and Knowledge

Qualifications

• Essential: NVQ2 Business & Administration or working towards
• Essential: Minimum OCR/RSA II typing/word processing or equivalent
• Desirable: ECDL or equivalent

Experience

• Essential: Customer service experience
• Desirable: Experience of working in an office environment
• Desirable: SystmOne or RiO

Skills

• Essential: Good verbal/written communication skills
• Essential: Excellent IT skills and knowledge of IT systems
• Essential: Excellent telephone manner
• Essential: Ability to work as part of a team

Knowledge

• Essential: Awareness of confidentiality requirements (GDPR)

Values and Behaviours

• Essential: Demonstrate at interview that you act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust, Honesty, Respect, Compassion, Teamwork
• Essential: Demonstrate an understanding of Equality, Diversity and Inclusion (EDI) and how it applies to the role, in line with the Trust's EDI policy and related legislation

Physical Requirements

• Essential: Has the physical ability to perform the full range of duties

Other information

Disclosure and Barring Service (DBS) This post requires DBS disclosure as part of the Rehabilitation of Offenders Act 1974 (Exceptions Order) 1975. Applicants may need to submit to DBS checks.

Visa information

Note: This post does not meet the pay or skill level required for a Skilled Worker visa. Applicants without NHS experience may be placed at the bottom of the band per Agenda for Change, and sponsorship may not be possible.

Applicants requiring a Skilled Worker Visa can check eligibility criteria independently.