Claims Specialist

Next Employment Ltd; City Of London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading recruitment agency in the UK seeks a Claims Advocate for a 12-month contract. This role emphasizes driving client success and managing a variety of claims within Professional, Financial, and Cyber business lines. Responsibilities include preparing claims files, liaising with clients and insurers, and ensuring payments are processed accurately. Ideal candidates will have over 2 years in the claims sector, proficiency in ECF, and strong communication skills. This position offers a dynamic role with significant responsibilities in managing claims effectively.

Qualifications

• 2+ years experience with a broker, insurer, lawyer, or loss adjuster handling Profin claims.
• Proficient with ECF, especially in PI, FI or D&O Claims.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage and control a variety of claims within Professional, Financial & Cyber business lines.
• Prepare claims files and maintain computerized claims records.
• Build meaningful relationships with clients, experts, and insurers.

Skills

Communication skills

Persuasive arguments

Insurance policy analysis

Numeracy skills

Teamwork

Tools

ECF

MS Office

Job description

12 month contract for claims advocate within the professional, financial & cyber lines of business.

As a Claims Advocate you will be a strategic partner, focused on driving client success and business growth. You will use your communication, persuasive arguments, and insurance policy analysis to present compelling cases for clients.

By anticipating potential challenges and addressing stakeholder concerns, you will ensure optimal outcomes throughout the claim's lifecycle.

Main Responsibilities :

• Management and control of a variety of claims within Professional, Financial & Cyber business lines.
• On receipt of claim notification, identify risk, review details in conjunction with coverage / wording afforded, acknowledge to client / intermediary, prepare claims file accurately and promptly and maintain in-house computerised claims records.
• Producing claims information and presenting to insurers or clients, either in written or networked format; and dealing with any resultant instructions, queries and enquiries.
• Monitoring insurers’ agreement and payment of funds and ensuring that payment is made to the appropriate beneficiary.
• Reporting any claims difficulties immediately to management.
• Ensuring relevant insurer’s instructions are notified to Client / expert and vice versa.
• Building meaningful relationships with Clients, experts and insurers by dealing with them in a prompt, friendly and professional manner at all times.
• Ensuring effective liaison with placing colleagues, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes. Included in this is running Claims Renewal Reports
• Ensuring effective liaison with accounting colleagues both in respect of collection / payment of funds, any queries and the subsequent clearance of accounting entries.
• Keeping up to date with market and system changes.
• Monitoring workload and reporting to management as appropriate.
• Attending internal / external meetings as required.

You will need to be :

Proficient with using ECF with experience in PI, FI or D & O Claims

2+ years experience with a broker, insurer, lawyer, or loss adjuster handling Profin claims

Ability to use MS office

Strong numeracy skills.

Strong communication skills.

Ability to work effectively as part of a team.

Ability to work under pressure and meet deadlines.

Proactive and ambitious – willing to take on challenges and grow technically and professionally.