Claims Field Consultant

Lloyds Bank plc; Remote; GBP 59,000 - 74,000; Full time

Job summary

A leading financial institution seeks a Claims Field Consultant to manage customer claims and deliver exceptional support amidst challenging circumstances. This full-time remote role includes travel to various sites in Leeds and South Wales for inspections and training. Ideal candidates will have insurance claims experience and strong communication skills. A generous pension contribution, 30 days holiday, and various lifestyle benefits are offered as part of the package.

Benefits

Generous pension contribution

Annual performance-related bonus

30 days holiday

Wellbeing initiatives

Qualifications

• Full and current driving licence required.
• Experience with insurance claims handling methodologies.
• Ability to manage a caseload of customer claims effectively.

Responsibilities

• Manage customer visits and remote claims management effectively.
• Deliver efficient site work validated by quality assessments.
• Drive technical knowledge within the Hybrid Claims Unit.

Skills

Insurance claims experience

Building construction techniques knowledge

Excellent communication skills

Organizational skills

Supporting vulnerable customers

Education

Insurance qualification (CII / CILA)

Job description

Job Description

JOB TITLE: Claims Field Consultant

SALARY: £59,850 - £73,150 (depending on experience)

LOCATION: Essex, North London

HOURS: Full Time, 35 hours per week

WORKING PATTERN: Remote (please note: travel to sites in Halifax, Leeds and South Wales for events and training will be necessary)

About this Opportunity

At Lloyds, we understand that a house is more than just bricks and mortar – it is a home. We often meet customers during difficult circumstances, and when you join our fantastic team, you can make a real difference in their lives, helping them get back on track. An exciting opportunity to join us as a Field Consultant in our Hybrid Claims Management Teams across the UK. We manage a portfolio of claims up to £50,000, delivering brilliant customer outcomes, outstanding technical claims management and effective cost control.

What You'll Be Doing

• Proactively manage customer visits and remote claims management to deliver effective customer outcomes, collaborating with Hybrid Claim Owners across your Hybrid Claims Unit.
• Deliver effective, efficient site work validated by accompanied visit and quality assessment, including identification and action‑planning for customer vulnerabilities, aligned to Health & Safety risk appetite and controls.
• Efficiently manage the competing priorities and diverse demands of multiple individual customer journeys across a range of perils and claims‑types referred to you by Hybrid Claim Owners, ensuring claims under your control are effectively action‑planned and gain maximum momentum towards resolution through your involvement.
• Complete building scoping as part of first‑visit activity utilising LBG SOR, collecting and analysing data from site inspection, photos / videos content and other sources, using a variety of tools and methods to ensure accurate validation and settlement of customer claims across all policy sections.
• Use individual claim data to support effective management of your workload and delivery of customer purpose.
• Work collaboratively within your Hybrid Claims Unit to drive and develop technical knowledge, customer and claim management skills.

What You'll Need

• Full and current driving licence.
• Insurance claims qualification (CII / CILA) or willingness to undertake this.
• General insurance claims experience with detailed knowledge and understanding of insurance policies and claim handling philosophies.
• Excellent knowledge of building construction techniques, common causes of building failure / defects, and required repairs.
• Awareness of Health and Safety requirements for site work.
• Excellent oral and written communication skills to support customers and deliver decisions with compassion across various media (face‑to‑face, telephone, digital / virtual channels).
• Ability and experience in identifying, evaluating, and supporting vulnerable customers, including action‑planning and tailored claims settlement solutions.
• High degree of personal organisation (planning, time management, file management, complaints management) and proactive oversight of a caseload of customer claims, including during surge / peak activity (high claims volumes).

Benefits

• A generous pension contribution of up to 15%.
• An annual performance‑related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days holiday, with bank holidays on top.
• A range of wellbeing initiatives (including private medical) and generous parental leave policies.

About Working for Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Apply Today

Apply today and find out more.

Legal and EEO Statement

We keep your data safe. We only ever ask for confidential or sensitive information once you have been formally invited to an interview or accepted a verbal offer. Our background checks will be conducted by a trusted Lloyds Banking Group person. We are committed to building a workforce that reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance while working at pace to deliver for our customers.