Christmas Customer Advisor - Zone A

Boots UK; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail pharmacy in Norwich is seeking a Christmas Customer Assistant to provide top-notch customer service during the festive season. You will assist customers, manage transactions, and keep the store well-stocked and presentable. This position offers the opportunity to kick-start your career in retail with full training provided, and may lead to a permanent role. Generous employee discounts and support benefits are included.

Benefits

Generous employee discounts

Access to free counselling and support through TELUS Health

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including Black Friday week and weekend.
• Comfortable approaching customers and providing a personalized experience.
• Capable of balancing customer care with shopfloor and operational tasks.
• Able to learn and use new technology, including operating tills and self-checkouts.
• Willing to stay busy and active on your feet.

Responsibilities

• Offer thoughtful advice and recommend products to customers.
• Manage till operations and support self-checkout systems.
• Ensure shelves are stocked and organized.
• Keep the store presentation looking its best.
• Assist with deliveries, picking, and packing for online orders.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round. This role is a great opportunity whether you\'re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. While this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.

About the role

You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:

• Customer Interaction: You'll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
• Till Operation: Whether you\'re wrapping up purchases at the counter or supporting our self-checkout systems, you\'ll bring energy and efficiency to every transaction.
• Stock Management: You\'ll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
• Store Presentation: We\'re proud of our stores, so you will ensure every area always looks its best.
• Online order support: Whilst this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.

What you\'ll need to have

Full training is provided for this role, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year\'s Day.
• Customer Service Skills: We\'re looking for people who are comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
• Operations Ready: You\'ll need to be able to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: It\'s important that you can learn about and use new technology, including operating handheld mobile devices, tills and self-checkouts.
• Team Player: A collaborative, one-team mindset is necessary for helping each other meet the store goals and have fun along the way.
• Physical Stamina: You\'ll be on your feet, standing, walking and lifting. If you\'re ready to stay busy and active, this is the role for you!
• Brand Ambassador: We\'re looking for people who love our Boots ethos, products and services and can\'t wait to share them with customers.

Desirable experience (not essential)

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services so you can help customers

Career development

Are you thinking about your future career goals? There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office. Why not check out some success stories.

Your benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Maternity/Paternity/Adoption gift card