Christmas Customer Advisor - Zone A

Boots UK; Moira; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent retail chain in Moira is seeking a Christmas Customer Assistant to enhance customer experiences during the festive season. This part-time, fixed-term role offers £12.40 per hour with flexible hours and the potential for further employment. Essential skills include customer service, operational readiness, tech-savviness, and teamwork. The role involves advising customers, managing stock, and maintaining store appearance, contributing to a memorable shopping experience.

Benefits

Generous employee discounts

Access to free 24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Able to work Bank Holidays, including Black Friday week and Christmas period.
• Comfortable approaching customers and providing personalized experiences.
• Ability to balance customer care with operational tasks.

Responsibilities

• Offer product advice and ensure an enjoyable shopping experience.
• Support till operations and self-checkout systems.
• Manage stock and maintain store presentation.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round. This role is a great opportunity whether you're just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. While this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.

About the role

You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:

• Customer Interaction: You\'ll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
• Till Operation: Whether you\'re wrapping up purchases at the counter or supporting our self-checkout systems, you\'ll bring energy and efficiency to every transaction.
• Stock Management: You\'ll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
• Store Presentation: We\'re proud of our stores, so you will ensure every area always looks its best.
• Online order support: Whilst this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.

What you\'ll need to have

Full training is provided for this role, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year\'s Day.
• Customer Service Skills: Comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
• Operations Ready: Able to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn about and use new technology, including operating handheld mobile devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help each other meet store goals and enjoy the process.
• Physical Stamina: You\'ll be on your feet, standing, walking and lifting.
• Brand Ambassador: Enthusiasm for Boots ethos, products and services and sharing them with customers.

Desirable qualifications

These are desirable experience and are not essential; we welcome applications from candidates who may not match these criteria:

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services so you can help customers

Compensation and contract details

• £12.40 per hour
• Contract: Part-time / Fixed Term
• Hours per week: 37.5
• Location: Moira, Main Street

Benefits and next steps

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health
• Maternity/Paternity/Adoption gift card

Notes

Why Boots: We are an equal opportunity employer and strive to provide an inclusive environment for all colleagues. If you require additional support as part of the application or interview process, we are happy to help you to be at your best.