Chief Quality Officer

East London NHS Foundation Trust; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare service provider in London is seeking a Chief Quality Officer to lead their quality agenda and drive innovative care delivery. The ideal candidate will possess strong clinical or care professional credibility and a strategic insight into quality improvement. This role involves shaping organizational performance and ensuring equitable care for diverse communities. If you share a commitment to continuous improvement and inclusive practices, we invite you to apply.

Benefits

Investment in staff health and well-being

Opportunities for professional development

Qualifications

• Experience in a senior clinical or operational role within healthcare.
• Published research or quality work of national significance.

Responsibilities

• Lead the quality agenda across all services.
• Drive innovation in care delivery.
• Be a voting member of the Trust Board.
• Champion values of kindness and inclusion.
• Inspire and engage staff for improvement.
• Drive transformation to redesign care pathways.

Skills

Clinical or care professional credibility

Strategic insight

Proven leadership

Expertise in quality management

Commitment to equity and inclusion

Excellent interpersonal skills

Education

Degree Level Education

Masters degree in a related field

Job description

ELFT is a vibrant, values-led community united by a deep commitment to delivering high-quality, equitable care for all. As the first NHS Marmot Trust, we are proud to act as an anchor institution, tackling the wider determinants of health and championing inclusion across Bedfordshire, East London and Luton.

We are seeking a Chief Quality Officer who will be at the heart of our mission and who is passionate about continuous quality improvement and driven to make a difference for our diverse communities. You will be a credible and strategic leader grounded in clinical or care experience ideally within mental health, learning disability or community settings. You will bring a deep understanding of what quality means for people who use our services and for staff, alongside the strategic insight to drive improvement at scale. We are looking for a Chief Quality Officer who brings professional credibility through clinical or care experience ideally gained in mental health, learning disability or community settings. You will combine a deep understanding of quality from the perspective of people who use services and staff, with the strategic insight to shape improvement at scale. With curiosity, compassion and a forward-looking approach, you will inspire and connect colleagues, partners and communities working together to continually improve experiences, outcomes and equity of care.

Main duties of the job

About the Role

As CQO, you will:

• Lead our quality agenda embedding planning, assurance, control and improvement across all services
• Shape the future of care delivery driving innovation, improvement and person-centred care
• Be a voting member of the Trust Board and executive team sharing accountability for performance, financial sustainability and the delivery of our strategic vision
• Champion our values modelling kindness, inclusion and mutual respect at every level
• Inspire and engage building capability and capacity for improvement across the Trust and with our partners
• Drive transformation working with system partners to redesign care pathways, improve access and deliver better outcomes in line with the NHS 10 Year Plan.

About us

Why ELFT?

• Clinically led, service user driven and managerial supported:Our culture is shaped by clinicians, service users and carers working together to drive continuous improvement
• Bold in the face of challenge:We are navigating a time of significant change - rising demand, workforce pressures, financial constraints and persistent health inequalities. We see these not as barriers but as opportunities to innovate and transform
• A place to grow and belong: We invest in our people, prioritising health, wellbeing and development. We want you to thrive, lead and inspire.

Job responsibilities

What Were Looking For

• Clinical or care professional credibility - ideally from a mental health, learning disability, community or background
• Strategic insight - a forward-thinking approach to continuous quality improvement and performance
• Proven leadership - experience of leading large-scale improvement programmes and influencing at Board level
• Expertise in quality management - including quality planning, assurance and improvement with a strong grasp of data and analytics
• Commitment to equity and inclusion - bringing lived experience and insight into the challenges our populations face
• Excellent interpersonal skills - the ability to inspire, engage and build trusted relationships across the system.

Join Us

This is an opportunity to join a Trust that is passionate about making a real difference. If you share our values and are ready to lead with purpose, compassion and ambition, we would love to hear from you.

For an informal conversation about the role, please contactLorraine Sunduza, Chief Executive by emailing [e-mail] or Dr Amar Shah, Chief Quality Officer by emailing [e-mail]

Person Specification

Clinical or operational experience

• Experience in a senior clinical / care professional or operational role within healthcare, and ideally in an NHS Trust
• Research position / affiliation

Academic achievement

• Degree Level Education
• Masters degree or further academic qualifications in a related field
• Published research or quality work, of national or international significance; experience in peer-review process

Knowledge and experience

• Expertise in quality improvement techniques and their application in varied clinical settings, aligned to ELFT's method and approach (model for improvement)
• Improvement advisor, certified through the Institute for Healthcare Improvement
• Experience of improving organisational performance through implementing a systematic approach to quality improvement
• Experience of design and delivery of large-scale quality improvement programmes, that have achieved demonstrable results in large, complex organisations/systems
• Extensive experience of teaching, designing educational and learning programmes, and coaching
• Experience in working with executive teams and Boards
• Knowledge of the NHS performance frameworks and approach. Experience of applying improvement methods to performance topics
• Knowledge of the NHS performance frameworks and approach. Experience of applying improvement methods to performance topics

Management knowledge and experience

• Experience of senior management in a clinical organisation
• Budget management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceper annum inc HCA