Chief Operating Officer

Freshminds Interim; West Midlands Combined Authority; On-site; GBP 80,000 - 120,000; Full time

Job summary

A renowned luxury retailer based in the West Midlands seeks a dynamic Chief Operating Officer (COO) to lead growth and operational transformation. The COO will oversee CRM integration, drive digital innovation, and enhance international operations. Candidates should have proven leadership in luxury retail, balancing business growth with brand integrity. This is a unique opportunity to impact a heritage brand with global ambitions.

Qualifications

• Proven success in luxury retail or related sectors.
• Hands-on experience with CRM integration.
• Strong track record of balancing growth with brand integrity.

Responsibilities

• Champion operational excellence using AI and digital tools.
• Grow international operations and guide expansion projects.
• Cultivate a culture of accountability and craftsmanship.

Skills

CRM integration

Digital innovation

Leadership

Operational excellence

Job description

A renowned luxury retailer based in the West Midlands is looking for a dynamic Chief Operating Officer (COO) to lead its next phase of growth. This is a unique chance to combine hands-on leadership with strategic vision at a brand celebrated for fine jewellery, watches, silverware, antiques and bespoke design.

The COO will drive operational transformation by integrating CRM and stock systems to boost customer engagement and sales. You'll champion digital innovation, oversee group operations, and play a key role in expanding into international markets.

Responsibilities

• Champion operational excellence, harnessing AI and digital tools to improve every aspect of the business
• Grow international operations, guiding expansion projects and new market entries
• Optimise processes to deliver both efficiency and outstanding service
• Shape succession plans and nurture top talent
• Cultivate a culture where accountability, attention to detail, and pride in craftsmanship are at the core

Candidate Profile

The ideal candidate combines strategic vision with practical leadership and proven success in luxury retail or related sectors. Essential qualities include hands-on experience with CRM integration, a passion for digital innovation and a strong track record of balancing business growth with brand integrity. Forward-thinking and adaptable leaders who thrive in the jewellery and luxury goods sector will find this role a perfect platform to make a lasting impact on a heritage brand with global ambitions.