Change Analyst

UnitedHealth Group Incorporated; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading global healthcare organization in the UK is looking for a proactive Change Analyst to coordinate change management processes, ensuring seamless implementation and minimal service disruption. The ideal candidate will have a strong understanding of ITIL principles, solid risk analysis skills, and the ability to manage multiple changes effectively. This role allows for remote work within the UK and offers a challenging yet rewarding environment, along with career development opportunities.

Benefits

Comprehensive benefits

Career development opportunities

Qualifications

• Must have experience in structured change processes within complex IT environments.
• Ability to manage competing priorities and resource constraints.
• Must currently be eligible to work in the UK without restrictions.

Responsibilities

• Coordinate implementation of changes across the Optum estate.
• Conduct impact and risk assessments for service stability.
• Prepare reports and metrics on change performance.

Skills

ITIL principles

Risk and impact analysis

Stakeholder engagement

Attention to detail

Reporting and analysis

Tools

Service management tools

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Are you passionate about driving effective change in complex IT environments? Do you want to play a key role in ensuring service stability and delivering exceptional customer experiences? If so, this could be the perfect opportunity for you. We’re looking for a talented and detail-oriented Change Analyst to join the Optum UK team. You’ll be part of a collaborative group that manages and coordinates change across our estate, ensuring smooth implementation and minimal disruption to services.

Responsibilities

• Work remotely from anywhere within the UK.
• Coordinate the smooth implementation of changes across the Optum estate.
• Log and validate change requests with complete and accurate information.
• Conduct impact and risk assessments to prioritize service stability.
• Manage multiple concurrent changes across 250+ environments.
• Ensure adherence to change management frameworks and governance standards.
• Communicate proactively with customers about upcoming changes.
• Manage formal Requests for Change with customers, suppliers, and third parties.
• Facilitate weekly Change Advisory Board (CAB) meetings and maintain accurate records.
• Prepare reports and metrics on change performance and compliance.
• Support post‑implementation reviews and continuous improvement initiatives.
• Design and run complex reports using service management tools to support decision‑making.

Candidate Profile

You’ll be an experienced change management professional who thrives in a fast‑paced environment. You’ll have a keen eye for detail, solid analytical skills, and the confidence to make informed decisions under pressure.

Qualifications

• A solid understanding of ITIL principles.
• Proven experience applying structured change processes in complex IT environments.
• Proven solid risk and impact analysis skills.
• Proven excellent stakeholder engagement and communication abilities.
• Proven high attention to detail and accuracy in documentation.
• Proven ability to manage competing priorities and resource constraints.
• Demonstrated familiarity with ISO 20000, ISO 27001, and customer contract SLAs.
• Demonstrated proficiency in reporting and analysis using service management tools.
• All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.
• Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

Benefits and Recognition

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Equal Opportunity Statement

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug‑free workplace.