Centre Support Administrator

Hampshire County Council; Eastleigh; On-site; GBP 25,000 - 27,000; Full time

Job summary

A local authority in the UK is seeking a Centre Support Administrator for the Calshot Activities Centre. This role is vital in managing group bookings and ensuring a smooth customer experience. Responsibilities include customer service, administration, and financial tasks that support the Centre’s income and performance targets. Ideal candidates will have strong administrative and customer service experience, excellent communication skills, and proficiency in relevant systems. The position offers a competitive salary and flexible working conditions, making it a rewarding opportunity.

Benefits

Competitive salary

Flexible working environment

Development programs and training

Qualifications

• Proven experience in administration and customer service roles.
• Strong verbal and written communication abilities.
• Experience in using Microsoft Office and booking systems.

Responsibilities

• Manage group bookings and customer communications efficiently.
• Ensure timely payments and accurate record-keeping.
• Support the Centre's commercial performance and income generation.

Skills

Strong administrative experience

Customer service experience

Excellent communication skills

Interpersonal skills

Proficiency in Microsoft Office

Booking systems experience

Ability to manage multiple tasks

Proactive approach

Job description

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Job Reference: HCC623032

Salary Range: £25,186 – £26,244 per annum

Work Location: Calshot Activities Centre, Calshot

Hours per week: 37 (part‑time hours will be considered)

Contract Type: Permanent

Closing Date: 1 February 2026

Interview Date: 11 February 2026

Are you a confident communicator with a passion for customer service? Do you thrive in a fast‑paced environment where your work directly contributes to commercial success that leads to rewarding experiences for customers? If so, we’d love to hear from you!

The Role:

As a Centre Support Administrator, you’ll be a key member of the Customer Engagement Team at Calshot Activities Centre. You’ll manage group bookings from initial enquiry through to post‑visit follow‑up, ensuring a smooth and professional experience for all customers. Your role will be central to driving income, securing repeat business, and supporting the Centre’s commercial performance.

This is a varied and rewarding role that combines customer service, administration, and financial responsibilities. You’ll also contribute to the development of new business opportunities and help deliver strategic performance targets.

What you’ll do:

• Act as the first point of contact for group booking enquiries
• Prepare quotes, process bookings, and manage customer communications
• Ensure timely payments and maintain accurate records
• Drive income generation and commercial targets
• Contribute to service improvements and system development
• Assist with financial processes including invoicing, procurement, and banking
• Support events, facilities, and wider Centre operations as needed

What we’re looking for:

• Strong administrative and customer service experience
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and booking systems
• Ability to manage multiple tasks and meet deadlines
• A proactive, flexible, and team‑oriented approach

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward‑looking local authority, it offers a pleasant, supportive, and collaborative working environment.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work‑life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Carolyn Coy, Business Support Manager on 02380 892077

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.