Catering Supervisor

Age UK Plymouth; Plymouth; On-site; GBP 21,000; Full time

Job summary

A local charity in Plymouth seeks a Catering Supervisor for their new café, Time and Again. The successful candidate will lead daily operations, manage staff and volunteers, and ensure high-quality service for clients. Ideal for those with a background in hospitality and a passion for community work. Enjoy a supportive environment, training, and a role that makes a difference in people's lives.

Benefits

Incremental annual leave based on service

Company sick pay after probation

Employee Assistance Programme

Wellbeing courses

Social events

Qualifications

• Previous experience in hospitality or catering, ideally in a supervisory role.
• Excellent customer service and a warm personality.
• Strong time management and organisational skills.

Responsibilities

• Lead daily operations on the café floor and engage with customers.
• Manage meal service and dietary requirements for clients.
• Oversee stock control and financial management.

Skills

Customer service skills

Organisational skills

Team leadership

Knowledge of food hygiene

Job description

Overview

Are you passionate about good food, great service, and building something purposeful from the ground up? Age UK Plymouth has launched a brand-new café, Time and Again, and we’re looking for an enthusiastic and experienced Catering Supervisor to bring it to life. This is a unique opportunity to help grow a vibrant, welcoming café that serves both our Day Centre clients and the wider community. You’ll be part of a supportive, friendly team and a driving force behind this exciting new venture, shaping how Time and Again looks, feels, and functions, using your creativity and experience to build engagement, increase sales, and make it a place people want to return to – time and again.

About the Role

As Catering Supervisor, you’ll take the lead on the daily running of Time and Again, ensuring a warm, inclusive customer experience in the café and high-quality, nutritious meals for clients attending our Day Centre. This is a very active, hands-on role where you’ll be on the café floor, helping serve food and drinks, supporting your team, and engaging with customers. You’ll also manage day-to-day administration behind the scenes: rotas, stock ordering, meal tracking, till reconciliation, food hygiene, and compliance. You’ll be working Wednesday to Saturday, helping create consistency and energy during the café’s key opening days.

Responsibilities

• Lead by example – actively work on the café floor, supporting the team and engaging with customers.
• Oversee daily meal service for Day Centre clients, ensuring all dietary requirements are met.
• Manage and support a team of staff and volunteers.
• Maintain a clean, safe, welcoming environment across café and dining areas.
• Handle stock control, ordering, budget tracking, and daily cash management.
• Promote teamwork and strong communication across kitchen, café, and care teams.
• Take initiative to build customer engagement and help increase footfall and sales.

What We’re Looking For

• Previous experience in hospitality or catering (ideally in a supervisory or team lead role).
• A warm, approachable personality with excellent customer service skills.
• Strong organisational and time management skills.
• A proactive attitude – someone who thrives in busy, people-focused environments.
• Knowledge of food hygiene and health & safety regulations (or willingness to train).
• Passion for working in a community setting, especially with older people.

Why Join Us

• Be part of something new and exciting – help grow Time and Again café from the ground up.
• Work with a trusted, well-established local charity.
• Join a caring, inclusive workplace that truly values its team.
• Weekday/weekend hours with no late nights (Weds–Sat).
• Ongoing training and professional development opportunities.
• Make a real difference to people’s lives, every single day.

The wellbeing of our employees is a priority, so we have the following benefits:

• On top of the 5.6 weeks annual leave with Age UK Plymouth your annual leave will also increase by an additional day with each year of service for the 1st 5 years.
• Company sick pay is available after successful completion of the probationary period.
• We have an Employee Assistance Programme with Bupa.
• Wellbeing courses
• Social events.

Location: Age UK Plymouth – Mount Gould

Hours: 30 hours per week (Wednesday to Saturday)

Salary: £20,440.68

Contract: Permanent

Closing Date: We will be interviewing candidates as soon as applications are received.

To apply, please submit a CV & cover letter. Please visit the Age UK Plymouth website for further information: https://www.ageuk.org.uk/plymouth/get-involved/work-for-us/