Cataract Booking Coordinator

James Paget University Hospitals NHS Foundation Trust; Gorleston-on-Sea; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent NHS Trust is seeking a proactive Cataract Booking Coordinator to join their booking team. This role involves managing patient referrals and appointments efficiently, ensuring compliance with healthcare standards. The ideal candidate should have strong administrative skills, experience in an NHS environment, and excellent digital literacy. The position offers a competitive salary and the chance to contribute to effective Ophthalmic care delivery.

Qualifications

• Minimum of 1 years' experience in a similar administrative role with a proven track record.
• Experience supervising/training junior administrative staff is preferred.
• Excellent IT skills with good knowledge of Microsoft applications.

Responsibilities

• Provide a booking service and liaise with operational teams.
• Monitor and schedule outpatient appointments in accordance with RTT rules.
• Ensure efficient management of patient referrals and bookings.

Skills

Organisational skills

Time management

Excellent communication

Interpersonal skills

Keyboard skills

Education

4 GCSEs grade D or above including mathematics and English

NVQ level 2/3 in Business Admin

OCR Level 3 keyboard skills

Tools

Microsoft IT applications

Excel

Job description

James Paget University Hospitals NHS Foundation Trust

Cataract Booking Coordinator

The closing date is 04 January 2026

We are looking for an organised, efficient, and proactive individual to join the existing booking team.

Working closely with Ophthalmology Consultants and the wider team, the post holder will ensure that patient referrals and bookings are managed efficiently, clinical information accurately recorded and shared, and service targets are met.

The ideal candidate will have a strong background in administration, excellent digital literacy and experience with patient management systems. This is a vital role in supporting the delivery of timely and effective Ophthalmic care to patients in accordance with the National 18 week Referral to Treatment (RTT) Standards and the 28‑day Faster Diagnosis Standard.

Main duties of the job

To provide a booking service, working in partnership and liaising with Operational Managers, Business Support Managers, Secretaries, Clinicians and other outpatient colleagues to keep outpatient clinics and cataract theatres utilised to optimum levels.

To provide a professional and efficient service to patients and service users.

To be responsible for booking, monitoring, organising and rescheduling outpatient and cataract appointments in accordance with RTT rules, escalating any capacity pressures or concerns to the Management Team.

About us

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Job responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Person Specification

Education and qualifications

• 4 GCSEs grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
• NVQ level 2/3 in Business Admin or other relevant subject
• OCR Level 3 keyboard skills (or equivalent measurable level of skills)

Experience and knowledge

• Minimum of 1 years' experience in a similar administrative role with a proven track record of achievement
• Experience of supervising/training junior administrative staff
• Excellent IT skills with a working knowledge of Microsoft IT applications
• Demonstrable experience of working with Excel spreadsheets and reports
• Basic knowledge of the Booking Co-ordinator role
• Administration experience within an NHS setting

Skills, abilities and competencies

• Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
• Ability to work in a pressurised working environment with frequent interruptions and change of work direction
• Excellent communication skills and the ability to interact professionally with patients and the wider multi-disciplinary team
• Good interpersonal skills with the ability to be supportive of other team members
• Ability to work autonomously and as part of a team
• Excellent keyboard skills with the ability to accurately input data
• Ability to identify problems and resolve

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital NHS Foundation Trust

£24,937 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

177-ELEC-7687349

Job locations

James Paget University Hospital NHS Foundation Trust