Casual Room Attendant

45 Park Lane; London; On-site; GBP 24,000 - 28,000; Full time

Job summary

A luxury hotel in London is seeking a Room Attendant to provide exceptional service and maintain high cleaning standards. The ideal candidate will have at least one year of experience in a 5-star setting and excellent communication skills. This position includes various perks such as complimentary stays and discounts, along with opportunities for professional development.

Benefits

Complimentary stays at Dorchester Collection Hotels

50% off food and beverages

Private Pension scheme with 8% employer contribution

Access to various training and development programs

Participation in social events

Referral bonus

Well-being support

Qualifications

• 1+ years of experience as a room attendant in a 5-star environment.
• Ability to communicate effectively in English.
• Capable of remaining calm under stress.

Responsibilities

• Responsible for seamless service and ensuring guest satisfaction.
• Fulfill special guest requests and manage cleaning duties.

Skills

Previous experience in a 5-star hotel/apartments

Verbal communication skills in English

Patience

Attention to detail

Physical fitness

Time management

Job description

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Join us as a Room Attendant at 45
Park Lane Hotel, recognised as one of ‘The Sunday Times Top 10 Best
Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA
Hospitality Awards. We continually strive to build and nurture a culture where
inclusiveness is part of our DNA, reflected in our values of passion,
personality, respect, working together, and creativity. We believe that a
variety of perspectives enriches our culture and drives our success.

We care about your career and are
proud to have the absolute best people in the industry.

When you join us as a Room
Attendant at 45 Park Lane Hotel, you will have a unique opportunity to excel in
your field. You will learn from your fellow Legends and our award-winning
learning academy to achieve the highest standards in craft, service, and
leadership.

What
you’ll do

As a Room Attendant, you'll enjoy
your work and take pride in delighting our guests:

• You will be responsible for seamless service,
  discretion, intuitive, and flexible during their day. This will include eye for
  detail, thoroughness and hygienic, all to ensure our guests receives nothing
  but the best experience.
• Sometimes our guests have special requests
  involving special set-ups, additional supplies, and even special occasions.
  Most of these requests are fulfilled by our Room Attendants.

The items shared are the essence
of a day in the life of a Room Attendant, but we’ll make sure you are provided
with specifics on how we care for our hotel.

The operational hours of work are
shift-based and may be subjected to change. These currently set as:

Monday to Friday: 08:30 - 23:00

Saturday and Sunday: 09:30 - 23:00

What
you’ll bring

Essential Skills and Experience

• Previous experience in a 5star
  hotel/apartments - at least 1 year, as a room attendant performing light, deep
  cleaning duties in the hotel and public areas and turndown services
• Verbal
  communication skills – English is the primary language used in our hotel.
• Patience and the ability to remain calm in
  stressful situations.
• The ability to work on your own.
• To be thorough and pay attention to detail.
• Physical fitness and endurance.
• The ability to organise your time and
  workload.

Preferred Skills

• C arrying out of –general hotel room cleaning
  and servicing, turn down service, public areas attending, dusting, vacuuming,
  mopping, polishing, reorganizing, steaming and ironing , descaling, bed making,
  maintenance reporting and team work
  
  

What
you’ll get

• Complimentary Stays: Enjoy complimentary stays with
  breakfast at Dorchester Collection Hotels every year.
• Discounts : Get 50% off food and beverages
  at selected bars and restaurants within the Dorchester Collection: Enjoy
  Friends & Family stay discounts out hotels, Benefit from discounts at
  various high street and online shops
• Employee Perks : Enrol from day 1 into the Aviva
  Private Pension scheme (we contribute 8% towards your pension); Benefit from
  Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye
  care vouchers.
• Training and Development: Advance in your career by
  accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
  We partner with outstanding nationally recognised Apprenticeship providers.
• Social
  Events: Participate in vibrant social events, including a summer party, winter
  ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you
  recommend a friend.
• Well-being Support: Access immediate well-being
  advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive
environment for all employees and applicants. If you need us to do anything to
support you during the recruitment process (such as adjustments to how you apply, alternative formats of
information, or adjustments to the assessment process itself), please do call
People & Culture team on 02073197011 or email [emailprotected] so that we can discuss how we
can support you through this process.