CASUAL NIGHT PORTER

Leonardo Hotels UK & Ireland; Nottingham; On-site; GBP 22,000 - 25,000; Full time

Job summary

A well-known hotel group in Nottingham is seeking a Night Porter to support hotel operations and maximize guest satisfaction. This role involves interacting with guests, ensuring safety and security, and participating in kitchen duties. Ideal candidates will have strong guest care skills and attention to detail. The position includes various benefits such as special rates on hotel rooms and ongoing training.

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Regular social events

Access to Pension Scheme and Wellbeing Support

Ongoing job-related training

Qualifications

• Detail-oriented with an eye for presentation, especially for breakfast items.
• A commitment to guest safety and security.
• Ability to work well as part of the Night team.

Responsibilities

• Support the Head of Department and help keep hotel operations running smoothly.
• Interact with guests at welcome and departure and contribute to shaping their experience.
• Participate in preparing room service orders in the Kitchen.
• Responsible for the safety and security of the hotel and guests.
• Carry out regular Fire Walks each night.
• Set out ambient breakfast items.

Skills

Attention to detail

Guest care

Ability to work in a team

Safety and security orientation

Job description

Overview

Be Yourself – Be a Bold Team Player– Be Leonardo

As a Night Porter, you’ll be right in the heart of the hotel, and we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. You’ll be stepping into a busy role, while working as part of a vibrant team to maximise guest satisfaction by delivering excellent guest care at all times. You’ll interact with guests at welcome and departure and also shape their experience by getting involved in the Kitchen to prepare room service orders.

Responsibilities

• Support the Head of Department and help keep hotel operations running smoothly.
• Interact with guests at welcome and departure and contribute to shaping their experience.
• Participate in preparing room service orders in the Kitchen.
• Be responsible for the safety and security of the hotel and guests as part of the Night team.
• Carry out regular Fire Walks each night.
• Set out ambient breakfast items in the morning so they look appealing.

Qualifications & Expectations

• Be yourself and work well as part of the Night team.
• Detail-oriented with an eye for presentation, especially for breakfast items.
• A commitment to guest safety and security.

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme with vouchers for high street shops.
• Meals on duty.
• Talent referral scheme with a bonus for referring a colleague.
• Regular social events and celebrations, including Thank You Week and Employee Awards.
• Access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
• Ongoing job-related training with clear progression paths.

About Leonardo Hotels & Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and as one of the fastest growing hotel groups, we have plans for major expansion. We recruit for personality and value consistent, friendly, genuine, positive and willing attitudes.

At Leonardo Hotels, each team member is valued and respected. Careers offer customer interaction, variety, and a fun, friendly working environment. We host activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations. We offer benefits including discounts on overnight stays and a Leo Points rewards system with vouchers or days off.