Casino Operations Executive

Livescore Group Limited; City of Westminster; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading gaming company in the City of Westminster seeks a Casino Operations Executive. The role involves managing relationships with game suppliers, overseeing content integration, and analyzing game performance. Candidates should have strong analytical skills, experience in User Acceptance Testing, and a passion for the online casino industry. The position offers a unique 4-day work week trial and various benefits including private healthcare and performance bonuses.

Benefits

Company Performance Bonus

Flexible Working Arrangements

Private Healthcare Scheme

Enhanced Family Leave

Subsidised Gym Membership

Annual Travel Card Loan

Life Assurance

Contributory Pension Plan

Virgin Family Offers

Qualifications

• Strong knowledge of the casino and gaming landscape.
• Experience in User Acceptance Testing (UAT).
• Familiarity with casino platforms and game content integration processes.

Responsibilities

• Develop and maintain relationships with game suppliers.
• Coordinate the roadmap for new game releases.
• Analyze game portfolio performance by market.

Skills

Strong analytical skills

Excellent verbal communication

Relationship-building capabilities

Project coordination proficiency

Attention to detail

Job description

Overview

The Casino Operations Executive supports the wider casino and business teams in maximizing revenue across the LiveScore Group's Gaming product portfolio. Operating within a growing team, the role is instrumental in managing third-party game suppliers, overseeing seamless content integration, and ensuring the efficient launch and optimisation of new content offerings across various markets and platforms. This individual will possess a strong knowledge of the casino and gaming landscape, and contribute valuable insights into product performance, customer behaviour, and emerging trends. At LiveScore Group, we're the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. We are a fully owned and operated ecosystem that converges the worlds of sports media and sports betting. We value adaptability, teamwork, a fan-driven approach, and an ever-curious mindset, and we actively seek diverse backgrounds and skills to help us thrive.

Responsibilities

• Develop and maintain strong relationships with third-party game suppliers to secure tailored game content and marketing support.
• Coordinate and communicate the roadmap for new game releases and supplier integrations.
• Analyse game portfolio performance by market and customer segment to identify popular content and opportunities.
• Collaborate with Product teams to deliver casino-related projects, providing insights to guide development priorities.
• Oversee user acceptance testing (UAT) for new game supplier releases to ensure quality and compliance.
• Assist CRM, Marketing, and Promotions teams by articulating the value of casino content and supplying key product information.
• Translate complex casino features into clear, customer-service-ready language and act as a point of escalation for player support issues.
• Conduct competitor analysis and monitor regulatory changes to make strategic recommendations to the business.
• Collaborate with Compliance and Social Responsibility teams to ensure adherence to relevant regulatory frameworks.
• Build and maintain effective working relationships with internal stakeholders across departments.
• Familiarity with casino platforms and game content integration processes.
• Strong analytical skills with the ability to interpret game performance data and market trends.
• Experience in coordinating User Acceptance Testing (UAT).
• Understanding of regulatory environments related to online casino operations.
• Proficiency in project coordination and road mapping tools.
• Highly organised and methodical, with strong multitasking abilities.
• Excellent verbal and written communication skills.
• Strong relationship-building and stakeholder management capabilities.
• Keen attention to detail and a proactive approach to problem-solving.
• Passion for the online casino industry and a willingness to stay ahead of market trends.

Notes

With the exciting launch of our newest sports betting brand, Virgin Bet South Africa, we are looking for a Casino Operations Executive to join the team and be part of this next chapter.

Benefits

• Monday to Thursday in the office with Fridays off (full salary maintained) - this 4-day work week is a 6-month trial, starting 19th May 2025.
• Fridays Off: A three-day weekend as part of a 6-month trial, starting 19th May.
• Company Performance Bonus
• Flexible Working Arrangements where applicable
• Private Healthcare Scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay; Paternity leave: up to 4 weeks at full pay
• Subsidised Gym Membership
• Annual Travel Card Loan & Ride to Work Scheme
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Virgin Family: Access to exclusive Virgin offers and experiences
• Thursday drinks in the office and regular socials