Care Services Customer Partner

Boots Opticians; Christchurch; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Christchurch is seeking a Care Services Partner to enhance customer care in pharmacy operations. You will liaise with local care homes and ensure efficient service delivery while supporting team operations. Essential qualifications include NVQ2 in Pharmaceutical Science and problem-solving experience in healthcare. This role offers a range of benefits and encourages applications from diverse backgrounds, reflecting our commitment to inclusion.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Experience in a healthcare environment focusing on customer satisfaction.
• Good understanding of pharmacy operations.

Responsibilities

• Plan Care Services workload to ensure top-quality service.
• Work with local care homes and stakeholders for effective service delivery.
• Resolve issues raised by care homes.

Skills

Problem solving in healthcare

Customer care excellence

Education

NVQ2 in Pharmaceutical Science

Job description

Job Description

About the role

As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.

Your priorities will include:

• Planning the Care Services workload to ensure that your team provides the very best service possible.
• Working in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
• Resolving queries and issues raised by care homes.
• Supporting dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
• Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign‑up of new business.
• Working across all parts of the pharmacy in the store, including the healthcare counter.

What you’ll need to have

These are the essential skills or experience needed to succeed in this role.

• NVQ2 in Pharmaceutical Science (or equivalent)
• Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.

• NVQ3 in Pharmaceutical Science (or equivalent)
• A full driving licence as you’ll visit the Care Homes you’re supporting.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.

What's Next

If this feels like the right job to you and you apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

We are always open to discussing possible flexible working options and what this may look like for you, including job‑share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.