Care Coordinator

Catalyst Care Group; West of England; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading care provider in Bristol is looking for a passionate Care Coordinator to ensure efficient service delivery. This role involves managing daily staffing operations, handling inquiries, and collaborating with various internal teams to meet client needs. Candidates should have experience in healthcare coordination, strong communication skills, and be proficient in Microsoft Office tools. This full-time position offers a salary between £25,000 - £28,000 per year along with various employee benefits.

Benefits

Employee Assistance Programme

Retail Discount Scheme

Workplace Pension Scheme

Gym discounts

Health Cash Plan

Extra holiday on your birthday

Qualifications

• Experience in healthcare sector, preferably in coordination or administrative roles.
• Confident using Microsoft Office suite.
• Ability to work in a fast-paced environment handling multiple queries.

Responsibilities

• Coordinate staffing solutions across care services.
• Manage and respond to all incoming client and clinician inquiries efficiently.
• Match clinicians’ skills to client needs.

Skills

Communication skills

Organisational skills

Multitasking skills

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Location: Bristol

Job Types: Full time, Permanent
Hours: 37 hours per week
Salary: £25,000 - £28,000 per year
On-call may be required which would be paid on top of the salary.

Join a supportive and passionate team at Catalyst Care Group, providing exceptional person‑centred care across Bristol. As a Care Coordinator, you’ll play a key role in ensuring smooth service delivery, supporting both clients and clinicians, and helping the organisation continue to grow and thrive.

About the Role

As a Care Coordinator, you’ll be responsible for managing daily staffing operations and providing outstanding service to clients and clinicians. You’ll handle all incoming queries, ensure timely responses, and accurately match clinicians to client requirements while maintaining compliance with company policies and care standards. Working closely with the Transforming Care, Account Management, and Sales teams, you’ll contribute to business growth and client satisfaction. The role also includes participating in the on‑call rota as part of your regular duties.

Key Responsibilities

• Coordinate staffing solutions to meet client requirements across care services
• Manage and respond to all incoming client and clinician inquiries efficiently
• Collaborate with internal teams to support smooth and compliant operations
• Match clinicians’ skills and availability to client needs
• Maintain accurate records and ensure adherence to company procedures and regulations
• Support service improvement and promote positive relationships with clients and staff

About You

• NVQ Level 2 in Health and Social Care (desirable)
• Experience in the healthcare sector, preferably in coordination or administrative roles
• Strong communication, organisational, and multitasking skills
• Confident using Microsoft Word, Outlook, and Excel
• Ability to work in a fast‑paced environment handling multiple queries
• Full UK driving licence

Benefits

• Employee Assistance Programme
• Retail Discount Scheme
• Workplace Pension Scheme
• Gym and Cycle to Work discounts
• Health Cash Plan
• Four additional wellness days per year
• Extra holiday day on your birthday
• Group Life Insurance
• Group Critical Illness Cover
• Income Protection Cover

Apply Now

If you’re organised, proactive, and passionate about supporting others, we’d love to hear from you! Click Apply Now, and let’s arrange a quick chat about this exciting opportunity.