Cancer Fast Track Coordinator

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare provider in Harrogate seeks a compassionate individual to manage urgent cancer referrals. You'll ensure timely appointments, support patients emotionally, and work collaboratively with clinical teams. Ideal candidates are detail-oriented and confident, able to handle a fast-paced environment. Employee support and recognition are integral to our culture.

Benefits

Supportive work culture

Employee recognition programs

Employee Assistance Programme

Qualifications

• Experience liaising with patients and managing appointments.
• Ability to handle emotional conversations with patients.
• Familiarity with hospital referral systems.

Responsibilities

• Ensure referral appointments are scheduled within 14 days.
• Liaise regularly with patients about their appointments.
• Provide excellent service to internal and external users.
• Manage and prioritize your own workload.

Skills

Communication

Detail-oriented

Compassion

Job description

Overview

In this pivotal role, you’ll be the first point of contact for patients referred urgently with suspected cancer. You will be responsible for ensuring they are booked into the right clinics, supported through emotional conversations, and guided swiftly through the system with empathy and precision. You’ll liaise with GPs, secretaries, and clinical teams to manage referrals via ERS and PAS. You will be working in a fast-paced environment, have a keen eye for detail, and want to be part of a team that’s transforming cancer pathways with care and urgency. You will need to be confident and compassionate when speaking with patients, carers, and the clinical team. You will also need to be comfortable managing referrals, booking appointments, and updating patient records, and you should be capable of managing your own workload and willing to support colleagues and escalate issues when needed.

Responsibilities

• To ensure that all urgent suspected cancer referrals received into the hospital via varying routes are actioned and have an appointment within 14 days and any issues with appointments are escalated appropriately
• To liaise with patients regularly regarding their initial appointments
• To provide an excellent service to both external and internal users and to ensure that a complete, effective and patient focused approach is maintained at all times
• To be responsible for managing and prioritising own workload and required to use own initiative

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!

We Offer Colleagues

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please Note

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

For further details / informal visits contact: Name: Jodie Hutchinson, Job title: Quality and Cancer Performance Manager, Email address: [e-mail]