Café Manager

Crieff Hydro Limited; Crieff; On-site; GBP 80,000 - 100,000; Full time

Job summary

A family-owned hotel group in Scotland is looking for a Café Manager to lead a team and ensure exceptional customer service. The ideal candidate will have experience managing small teams and maintaining a positive environment. Responsibilities include overseeing café cleanliness and providing top-notch service across food and beverage areas. This role offers live-in accommodation, free meals, exclusive discounts, and opportunities for career growth within the hotel group.

Benefits

Live-in accommodation

Free meals on shift

Exclusive discounts

Team rate hotel stays

Refer a friend bonus

Guest mention rewards

Friendly and supportive team

Career progression

Wellbeing support

Team events and annual staff party

Qualifications

• Experience in managing or supervising a team in a cafe or restaurant setting.
• Ability to maintain cleanliness and a positive atmosphere.
• Strong communication skills and a customer-focused mindset.

Responsibilities

• Ensure cafes maintain cleanliness and tidiness.
• Provide excellent customer service across different food and beverage areas.
• Lead by example and support the team in delivering a great experience.

Skills

Leading small teams

Motivation skills

Customer service

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

Crieff Hydro Hotel

Pretty much in the centre of Scotland, we’re set in a 900acre estate in stunning Perthshire. Home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, six restaurants and over 60 onsite activities– there really is something for everyone!

About the Role

Whether it's a cappuccino and muffin to start your day or an afternoon drink with a Panini, Fish and Chips or a Burger while watching the golf, our Hub Cafe is a favourite among hotel guests and locals alike.

First impressions count, so you'll make sure the cafes are clean and tidy. As a key part of the food and beverage team, on occasion, you may work in other food and beverage areas to make sure our customers receive fabulous customer service, regardless of where they eat.

What we need from you:

As Café’s Manager you’ll be a role model for the team, you’ll certainly have a track record of leading small teams. You will lead by example and will be able to motivate the team and support the manager to ensure a great customer experience.

What you’ll get from us

• Live-in Accommodation– On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Free Meals on Shift– Stay fuelled and focused with delicious staff meals while you work.
• Exclusive Discounts– Enjoy free leisure membership for you and a partner, 30% off retail, 50% of food and drinks, and reduced rates on hotel activities.
• Team Rate Hotel Stays– Take time to recharge with discounted stays at all of our hotels from just £30 per night – where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team– Work in a fun, welcoming environment where team spirit and well-being are a priority.
• Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support– Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note:

This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.