Business Travel Manager

Travel Trade Recruitment Limited; England; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading travel management company in the United Kingdom is seeking a Business Travel Out of Hours Manager who will be responsible for leading travel operations outside standard business hours, managing a dedicated team, and ensuring service excellence. The ideal candidate will have experience in Business Travel Management and commitment to outstanding customer service, along with strong leadership skills. This role emphasizes performance management and producing insightful reports for senior executives.

Qualifications

• Proven background in Business Travel Management and troubleshooting.
• Passionate about delivering outstanding customer service.
• Experience in managing team performance and wellbeing.

Responsibilities

• Lead hands-on operational aspects of travel management.
• Motivate and manage the out-of-hours team effectively.
• Produce insightful reporting for senior executives.

Skills

Business Travel Management

Customer Service

Team Leadership

Performance Management

Job description

As the Business Travel Out of Hours Manager, you'll play a key role in ensuring our clients receive exceptional support outside standard business hours. This is a hands‑on operations role : you'll lead by example, managing travel operations, maintaining service excellence, and supporting a dedicated team to deliver seamless travel experiences. You will be the escalation point for urgent or VIP issues, produce clear MI / insightful reporting for senior executives, drive continuous improvement, and coach and develop your team. You'll work closely with our Business Travel day‑team colleagues to ensure a seamless service and will be an integral part of our Corporate team.

If you have a background in Business Travel Management and troubleshooting, and you're passionate about delivering outstanding customer service while making a real impact, we'd love to hear from you.

The Job :

Operational leadership (hands‑on) : Work live queues, manage complex reissues and set the standard for accuracy, speed and service.

Team management :

Lead and motivate a small out‑of‑hours team, oversee rotas and workload allocation, run huddles / briefs, and manage performance and wellbeing.

Reporting & insight :

Produce weekly / monthly MI (SLAs, response times, feedback, cost‑savings). Present trends, risks and actions to senior executives.

Policy & compliance :

Develop, implement and oversee company travel policies and procedures; ensure adherence to clien...