Business Support Officer - Licensing

Kirklees Metropolitan Council; West Yorkshire; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

A local government council is seeking a Business Support Officer to assist in licensing operations. The role involves handling customer queries related to various licensing applications and providing administrative support in a busy environment. Candidates must demonstrate strong IT skills, proficiency in Microsoft Office, and the ability to manage sensitive information confidentially. The position may require working flexibly in the office and from home after initial training, ensuring excellent customer service delivery and support to the licensing team.

Qualifications

• Good IT skills and familiar with various computer packages, especially Microsoft Office.
• Demonstrated business and administration skills to NVQ Level 3.

Responsibilities

• Communicate licensing policies and procedures to customers.
• Provide technical and administrative support in a busy environment.
• Process payments and follow council procedures for accounting.
• Work collaboratively to ensure high-quality support.

Skills

Customer service skills

IT skills

Proficiency in Microsoft Office

Multi-tasking ability

Communication skills

Education

Business and administration skills to NVQ Level 3

Tools

Computer packages (Microsoft Office)

Job description

The Licensing Team is responsible for licensing of hackney carriage/private hire, Licensing Act, Gambling Act and all other general licensing in Kirklees and the role involves processing all types of licensing applications received via post and electronically. There is also the requirement for the post holder to complete the finance work created by licensing applications, as well as taking minutes, sending out communications and other administrative functions.

The service is a customer focused environment, the team is busy, and demand led, and the Business Support Officer role is vital as it is the first point of access to the service for customers, and to ensure service delivery.

There is a requirement to work flexibly in accordance with the needs of the service and the successful candidate is to be expected to work in the office on a rota basis due to the service offering a front facing service for hackney carriage / private hire customers. Our office is currently based outside of the town centre at the Council’s offices at Flint Street South.

Initially, there will be a requirement for the successful candidate to be in the office daily to receive on the job training. Following the training and once deemed competent, the successful post holder will be added to the rota for office cover and the post holder will be able to work from home when they are not on the rota for office duties.

You will assist the wider team in ensuring the office functions are delivered in a timely and accurate manner.

Role requirements

• Communicate information regarding licensing policies, processes and procedures to customers, face to face, over the phone and by email.
• Provide a high-quality professional, technical, and administrative, customer focused service with the ability to multi-task in a busy, variable, and frontline environment.
• Appropriately deal with a variety of existing and potential customer information, including personal information relating to convictions and offences, in a sensitive and confidential manner.
• Carry out a range of complex and technical duties and other computer-based information systems.
• Ensure all office equipment is used proficiently and inventories of equipment and stock are maintained and supplies replenished.
• Process payments and follow Kirklees Council procedures with regards to accounting and finance.
• Work collaboratively with colleagues in the team to ensure effective delivery of high quality technical and administrative support.
• Ability to remain calm, understanding, responsive and supportive whilst facing difficult customers.
• Ability to embrace change and proactively promote and support the Licensing Department’s procedures and responsibilities with regards to public protection.

It is essential that you have good IT skills and that you are familiar with a variety of computer packages in particular Microsoft Office and that you can demonstrate business and administration skills to NVQ Level 3.

To be short-listed for this job, please demonstrate how you meet the Person Checklist as detailed on the attached Job Profile. CV’s will not be accepted.

BENEFITS

Our employees are at the very heart of the services we provide to the community, to help us achieve our ambitions, we want the best possible team. In return, we will make sure you are rewarded with a great range of staff benefits to support you in and out of work.

Michelle McCluskey is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.

To apply please click the Apply Now link below.