Business Support Assistant

Sellick Partnership; Sunderland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Business Support Assistant in Sunderland. This temporary role until March 2026 focuses on delivering a comprehensive tenant and customer service by providing administrative support and collaborating with various teams. The ideal candidate will have experience in a similar role and possess excellent computer and customer service skills. Competitive rate of £17.47 per hour offered.

Qualifications

• Experience in a similar role, ideally within a highly regulated business.
• Excellent computer skills, including Microsoft packages.
• Ability to navigate in-house systems confidently.

Responsibilities

• Deliver a comprehensive tenant and customer-focused service.
• Complete administrative and data input activities.
• Provide support to tenants, operatives, and the Call Handling Team.

Skills

Microsoft Office skills

Customer service

Data input accuracy

Job description

Business Support Assistant

17.47 umbrella

Sunderland

Temporary till March 2026

To deliver a comprehensive tenant and customer-focused service, including administrative support, customer contact and collaborating with colleagues as needed. Ensure all activities are completed in line with agreed KPIs and put our customers at the heart of what we do.

Key responsibilities of the Business Support Assistant include :

Complete and be accountable for administrative and data input activities in line with agreed processes and ways of working, ensuring a customer and tenant-focused approach and delivery of an excellent tenant experience.

Update systems with information (e.g. raising and scheduling jobs, follow-on work, uploading asset data, etc) and documentation (e.g. certification etc).

Ensure all data input is completed accurately and promptly.

Provide support to our Tenants, Operatives, and Call Handling Team to address and resolve queries and requests via various channels, including email, telephone, and Teams.

Work closely with and communicate with the Call Handling Team, Property Maintenance and Housing colleagues as needed to deliver a seamless service.The successful Business Support Assistant will have :

Work experience in a similar role, ideally within a highly regulated business.

Excellent computer skills, including Microsoft packages, as well as being able to navigate around in-house systems confidently.

Experience in pr...