Business Support Assistant

Surrey County Council; Ewell; Hybrid; GBP 28,000; Full time

Job summary

A Local Government Authority in Ewell is looking for a Business Support Assistant to support its Specialist Services Adult Social Care team. The role involves managing administrative tasks, facilitating effective communication within the team, and ensuring smooth operations of mental health services. Candidates should possess strong organizational and communication skills, utilize various IT tools, and be adaptable in a dynamic work environment. A competitive salary and benefits package including holiday leave and wellness programs are offered. This position supports hybrid working, allowing for flexibility between home and office.

Benefits

26 days' holiday starting

Local government salary-related pension

Employee Assistance Programme

Wellbeing discounts

Qualifications

• Proven ability to manage competing priorities effectively in a busy office environment.
• Strong written and verbal communication skills for building relationships.
• Understanding of confidentiality and data protection principles.

Responsibilities

• Serve as the first point of contact for enquiries, ensuring professional responses.
• Maintain and update systems for accurate service delivery records.
• Coordinate meetings and manage diaries efficiently.

Skills

Communication skills

Organizational skills

IT tools competence

Tools

Microsoft Office applications

Job description

Overview

This is an exciting opportunity to be part of a forward‑thinking Specialist Service, designed to deliver integrated and responsive support to adults across Surrey. As a Business Support Assistant, you will be at the heart of this new way of working, helping to shape and support the delivery of vital mental health services. Your day-to-day responsibilities will be varied and dynamic, offering a mix of routine and ad hoc tasks that contribute directly to the smooth running of the hub. You will: ne and ad hoc tasks that contribute directly to the smooth running of the hub. You will:

Responsibilities

• Be the first point of contact for internal and external enquiries, providing a professional and empathetic response and ensuring queries are directed appropriately
• Maintain and update systems and databases, ensuring accurate records are kept supporting service delivery and reporting
• Prepare and send out correspondence, reports, and documentation to support operational and management teams
• Coordinate meetings and appointments, including diary management, room bookings, and preparation of materials
• Support resource management, following ordering procedures to ensure the hub has the supplies and tools needed to operate effectively
• Work collaboratively across teams, adapting to changing priorities and supporting colleagues in a flexible and agile way
• Contribute to service improvement, identifying opportunities to streamline processes and enhance the quality of administrative support.

Assessment Questions

This role offers a unique chance to be part of a newly formed team, where your input and adaptability will help shape the future of mental health support in Surrey. You'll be working in a fast‑paced environment that values teamwork, innovation, and a commitment to making a difference., 1. What interests you about working in Specialist Services Adult Social Care, and how do you see your role contributing to its success? 2. Describe a time when you had to manage competing priorities in a busy environment. How did you ensure tasks were completed effectively and on time? 3. How do you ensure confidentiality and professionalism when handling sensitive information or enquiries? 4. Give an example of how you've worked collaboratively within a team to deliver excellent customer service. What was your role and what was the outcome?

Qualifications

• Proven ability to work in a busy office environment, managing competing priorities effectively
• Strong written and verbal communication skills, with the ability to build positive relationships and work collaboratively with colleagues and customers
• Competence in using a range of IT tools and systems, including databases and Microsoft Office applications
• Excellent organisational skills and ability to maintain accurate records and handle enquiries, with an understanding of confidentiality and data protection principles
• Willingness and ability to travel across service sites as required.
  This permanent role has a starting salary of £27,634 per annum, based on a 36‑hour working week.

We have a great opportunity to join our Specialist Services Adult Social Care team as a Business Support Assistant

We support hybrid working with the right balance. We come together in person for 2‑3 days per week on average and support working from home the rest of the time.

Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.