Business Support Administrator

NHS; Honiton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider is seeking a highly motivated Business Support Administrator to join their community mental health team in Honiton. The successful candidate will provide essential administrative support to clinical staff, contribute to patient care, and must possess strong interpersonal and IT skills. Full-time position with opportunities for professional development in a supportive environment.

Qualifications

• Fluency in spoken English is required.
• Strong literacy and numeracy skills needed.
• Must have good communication skills, both written and verbal.

Responsibilities

• Support a team of clinical staff with administrative tasks.
• Answer telephone calls and provide office support.
• Minute meetings and document correspondence.

Skills

Fluent English

Good numeracy and literacy skills

Interpersonal and communication skills

Intermediate IT skills

Organizational skills

Experience in creating electronic records

Ability to work in a team

Calm and compassionate demeanor

Initiative and independence

Minute-taking skills

Education

Business Administration Level 3 / T Level

GCSE English

Evidence of continuing professional development

Tools

Microsoft Office

Job description

We are looking for ahighly motivated and multi-skilled Business Support Administrator to join the East Devon Older Persons Mental Health (OPMH) Community team based in Honiton and/or Exmouth.

You will get job satisfaction in helping colleagues and patients efficiently and compassionately. You will be supported and trained to reach your professional best, with opportunities for continuing development, training and career progression. There's lots more to working at Devon Partnership Trust - if you would like to apply or find out more, please get in touch.

This is a full time post.

Interviews to be held on Friday 23 January 2026.

Main duties of the job

The Business Support Administrator undertakes the administration of all tasks in supporting a team of clinical staff assessing and caring for patients within the community, the set tasks will include answering telephones, office and reception cover, typing of all correspondence, assessment letters, appointment and clinic letters, minuting of team meetings using Microsoft Word, Excel spreadsheets and updating our patient record system, Carenotes, triaging work via Choose and Book. Work is usually filtered via a shared email where all admin staff pick up tasks.

There's lots more to working at Devon Partnership Trust - if you would like to apply or find out more, please get in touch.

About us

We provide mental health & learning disability services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our values

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Experience

• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Good numeracy and literacy skills.
• Good interpersonal and communication skills both written and verbal including the ability to deal professionally and tactfully with people at all levels.
• Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
• Effective organisational skills and the ability to prioritise workload in a demanding environment.
• Working knowledge of a range of administrative procedures including diary management, arranging appointments and supporting meetings.
• Experience of general office routine and filing systems.
• Experience or understanding of creating electronic records, electronic filing systems.
• Experience of working as part of a team including understanding and respect of confidentiality in the workplace.
• Experience of dealing with people in distress in a calm, compassionate and confident manner.
• Ability to exercise initiative and work without direct supervision on a day to day basis.
• Ability to take accurate formal and informal minutes.
• Experience of dealing with confidential and complex information.
• Previous NHS experience of working in a Healthcare or Social Care administrative setting.

Qualifications

• Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
• GCSE English or equivalent.
• Evidence of continuing professional and personal development.
• ICDL (International Computer Driving Licence), or equivalent experience.