Business Operations Analyst - Global

Lexis Nexis; Penzance; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading risk assessment firm based in Penzance is seeking a Business Operations Analyst to support internal tools and processes. The role involves project management, business analysis, and collaboration with cross-functional teams to drive efficiencies. The ideal candidate will have a background in business analysis and be proficient in Salesforce, SQL, and Power BI. This position offers a variety of employee benefits, including generous holiday allowances and a competitive pension scheme.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Wellbeing programs

Contributory pension scheme

Employee discounts through Perks at Work

Qualifications

• Proven experience as a Business Analyst or similar role.
• Strong data analysis skills with the ability to present findings.
• Attention to detail and commitment to excellence.

Responsibilities

• Lead project requirement discovery and oversee project delivery.
• Conduct thorough business analysis for process optimization.
• Develop and maintain dashboards and reports for insights.

Skills

Project management

Business analysis

Data analysis

Communication skills

Salesforce

SQL

Power BI

Microsoft Excel

Education

Bachelor's degree in Business Administration or related field

Tools

Salesforce

Power BI

Job description

Overview

Do you love identifying improvements?

Would you like to collaborate across our diverse teams?

About our Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About the Team

You’ll be part of a small, supportive team that values respect, curiosity, and continuous learning. We encourage creative problem-solving and welcome diverse perspectives.

About the Role

We’re looking for a collaborative and detail-oriented Business Operations Analyst to join our team. In this role, you’ll support internal tools, reporting, and processes, and contribute to projects across implementation, post-launch support, pre-sales, and product development.

Responsibilities

• Lead project requirement discovery and refinement, coordinate with stakeholders for aligned end-to-end delivery, and oversee feature scope, functionality, and timelines.
• Conduct thorough business analysis to identify, develop and implement strategies for process optimization and business operations enhancement and efficiencies.
• Develop, review and edit requirements, functional specifications, system designs, technical recommendations, and testing documents for proposed solutions.
• Provide ongoing support and training.
• Monitor system usage and performance, identifying trends and proposing optimizations.
• Advise decision makers by providing insightful data visualizations and reporting to drive impactful business decisions.
• Evaluate new functionalities and data sources that should be applied to existing reports, dashboards.
• Partner with Salesforce administrators and developers to design, configure, implement and deploy solutions that can integrate with Salesforce.
• Prepare presentations and maintain dashboards, reports, infographics and other visualisations to deliver results and communicate insights in innovative ways.
• Manage and maintain Salesforce to ensure accurate and up-to-date customer and sales data.
• Assist in developing system specifications, process flows, and conversion strategies.
• Lead and manage projects related to business operations, ensuring timely and successful completion.
• Collaborate with cross-functional teams to drive business intelligence initiatives and support sales operations.
• Monitor and evaluate the effectiveness of business processes and recommend improvements.
• Create and/or maintain systems documentation, training materials and user guides regarding functionality and business processes for new or existing systems.
• Provide training and support to team members on tools and best practices.

Requirements

• Proven experience as a Business Analyst, Business Intelligence Analyst, or in a similar role. Bachelor’s degree in Business Administration, Information Systems, Computer Science or related field preferred.
• Passionate about leveraging technology to drive business outcomes and enhance efficiency.
• Proven track record in managing projects and system implementations.
• Ability to translate functional specifications into technical specifications.
• Tech-savvy with experience using Salesforce and other business intelligence tools.
• Ability to design and develop data analytics solutions by sourcing data from various data archival systems.
• Strong data analysis skills. Must possess the ability to understand, logically summarize, and present data analysis findings to internal team members.
• Strong proficiency in SQL or DAX for data analysis and reporting.
• Deep understanding of at least one analytic tool (PowerBI preferred).
• Experience with designing reports on visualization & BI platforms (Power BI) required.
• Attention to detail and commitment to excellence.
• Excellent problem-solving skills with a focus on process improvement.
• Excellent documentation and organizational skills.
• Ability to work independently and manage multiple tasks and projects simultaneously.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Thinking strategically and tactically – seeing the “big picture” and operational details.
• Strong knowledge of Microsoft Excel (Pivot tables, formulas).

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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