Business Delivery Assistant (London and South)

The National Lottery Heritage Fund; Exeter; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading heritage funding organization is seeking a Business Delivery Assistant to support grant making and customer service. This permanent, full-time position is based in Exeter with a hybrid working model. Ideal candidates will have experience in administration and customer support, and be able to assist with investment management processes using Salesforce. The role emphasizes inclusiveness and supporting heritage accessibility.

Qualifications

• Experience in customer support or administration.
• Familiarity with Salesforce or similar management systems.
• Ability to maintain accurate customer records.

Responsibilities

• Provide customer support to potential applicants.
• Ensure customer records are up to date.
• Support grant making processes and business administration.

Skills

Customer support

Salesforce

Administration

Tools

SharePoint

Job description

Overview

We are currently recruiting for a full time Business Delivery Assistant on a permanent contract based in our Exeter Office (Hybrid Working).

The primary purpose of this post is to support the Senior Business Manager to deliver comprehensive and agile business critical support to the London and South team. The daily tasks of a Business Delivery Assistant include providing customer support to potential applicants, ensuring customer records are up to date; supporting colleagues and customers with the operation of our Salesforce based investment Management System (IMS); business critical administration, supporting grant making processes; SharePoint information management.

If you are excited about helping ensure that heritage is inclusive and accessible to everyone, for now and future generations, then we want to hear from you.

Applications close on 30 September 2025. Interviews are expected to take place on 13 October 2025.

Our Values

• Inclusive of all aspects of heritage, people and communities
• Ambitious for our people, communities and heritage
• Collaborative by working and learning together
• Trusted for our integrity, expertise and judgement

Flexible Working

The National Lottery Heritage Fund has offices all over the UK and we champion a flexible approach to working where this supports our business needs. We have formally adopted a hybrid working approach. This means that most employees will work from their contracted Heritage Fund office twice a week at minimum. Time spent on site visits to projects or other meetings based at another Heritage Fund or external office are counted as part of those two days. The other days in the week employees may work from home.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

The National Lottery Heritage Fund

As the largest funder for the UK's heritage, our vision is for heritage to be valued, cared for and sustained for everyone, now and in the future.

We believe in the power of heritage to ignite the imagination, offer joy and inspiration, and to build pride in place and connection to past.

Our mission is to use our expertise to support and champion the UK's heritage and demonstrate the transformative potential of National Lottery funding through delivering our new strategy Heritage 2033. We ensure that money from The National Lottery makes a decisive difference for people, places and communities.