Business Analyst – Enterprise Payments

American Express; Burgess Hill; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global financial services company in Burgess Hill is seeking a Business Analyst to support the discovery and innovation of new payment capabilities. In this role, you'll gather and validate business requirements, support process analysis, and contribute to the modernization of payment products within a collaborative environment. Strong analytical skills and a passion for financial services are essential for this position. Competitive benefits and a flexible working model are offered.

Benefits

Competitive base salaries

Bonus incentives

Financial well-being support

Comprehensive medical and dental benefits

Flexible working model

Generous paid parental leave

Access to on-site wellness centers

Free counseling support

Career development opportunities

Qualifications

• Strong interest in business analysis and financial services, particularly in payments.
• Good analytical and problem-solving skills with attention to detail.
• Basic understanding of business requirements and processes.
• Effective verbal and written communication skills.
• Willingness to learn from peers and contribute to a team environment.
• Ability to manage time effectively across multiple tasks.
• Passionate about crafting impactful customer-first products.
• Proactive and hands-on, with a strong desire to deliver meaningful results.

Responsibilities

• Assist in gathering, documenting, and validating business requirements.
• Support the analysis and mapping of business processes and customer journeys.
• Prepare presentation materials and documentation for teams.
• Develop an understanding of Enterprise Money Movement and its systems.
• Participate in multi-functional meetings to support collaboration.

Skills

Business analysis interest

Analytical skills

Problem-solving skills

Effective communication

Team collaboration

Time management

Customer-first mentality

Proactive mindset

Education

Relevant degree in Business or related field

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

The Enterprise Payments Centre of Excellence (CoE) is leading a multi-year innovational initiative to evolve American Express into a multi-rail payments ecosystem that features operational and technical excellence in payment execution, to ultimately drive new revenue, relevance and opportunities for the business.

Role Overview:

This is an exciting opportunity to support thediscovery and innovation of new payment capabilitieswithin theEnterprise Payments Centre of Excellence (CoE)at American Express. In this role, you will work closely with other analysts and experienced team members to bridge the gap between business and technology by supporting the interpretation of business needs into deliverable capabilities. Reporting to a Senior Manager, you will contribute to the modernization of payment products and gain exposure to critical initiatives in a highly collaborative environment.

Key Responsibilities:

• Assist in gathering, documenting, and validatingbusiness requirements from partners
  
• Support the analysis and mapping ofbusiness processesandcustomer journeys
  
• Help preparepresentation materials and documentation for internal teams and senior leadership
  
• Learn and develop an understanding ofEnterprise Money Movement and its associated systems and capabilities
  
• Participate inmulti-functional meetings to observe and support collaboration between business and technology teams
  

Minimum Qualifications:

• Strong interest in business analysis and financial services, particularly in payments
  
• Good analytical and problem-solving skills with attention to detail
  
• Basic understanding of how to detail business requirements and processes (e.g., flowcharts, use cases, user stories)
  
• Effective verbal and written communication skills
  
• Willingness to learn from peers and contribute to a team environment
  
• Ability to manage time effectively across multiple tasks or projects
  
• Passionate about crafting impactful customer- first products
  
• Proactive and hand-on, with a strong desire and drive to deliver meaningful results
  

Preferred Qualifications:

• Exposure to or academic experience withAgile delivery methodologies
  
• Some knowledge or internship experience inpayments,banking, orfinancial technology
  
• Experience working in collaborative environments, either in university projects or internships
  
• Flexibility to support teams across different time zones
  
• Appreciation of risk and control in a highly regulated industry
  
  

Employment eligibility to work with American Express in the UKis required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.