Business Analyst

North Tyneside Council; United Kingdom; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A local government authority in the United Kingdom seeks a Business Analyst to lead process improvement initiatives. This hybrid role requires strong data analysis and exceptional problem-solving skills. You will work collaboratively with stakeholders to optimize services and enhance efficiency. Competitive salary, generous leave, and a supportive work culture are offered.

Benefits

Competitive Salary

Outstanding Pension Scheme

Generous Annual Leave

Flexible Working Hours

Learning & Development Opportunities

Health & Wellbeing Support

Cycle to Work Scheme

Exclusive Discounts

Qualifications

• Experience in successful delivery of process improvement.
• Ability to lead process redesign workshops.
• Strong data analysis and process redesign techniques.

Responsibilities

• Lead programs for process improvement and ways of working.
• Engage stakeholders in root cause analysis and problem solving.
• Use data to drive decisions and develop business cases.

Skills

Process improvement

Data analysis

Change management

Problem solving

Organizational skills

Attention to detail

Job description

Overview

Business Analyst - Hybrid working, 2 days in the Gateshead Office Civic Centre

Empowering Local Change Through Data.

Who we are & what we stand for

Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.

We're delighted that you're interested in working with us. You'd be joining us at a very exciting time.

We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.

At Gateshead Council you'd be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we're confident that it isn't just the salary that attracts our staff.

Innovating Today for a Smarter Tomorrow.

Our Digital Services team fosters a culture of creativity, modern thinking, and empowerment - encouraging every team member to shape how we work as an organisation and improve the services we deliver. You'll be joining this team, where you'll be encouraged to think differently, be innovative and make a difference so that together we deliver the Council priorities.

Responsibilities

• Lead on a programme of work to identify areas for process improvement and changes to ways of working from inception to conclusion, with a focus on the delivery of transformational activities that deliver efficiencies and improved employee and customer experience.
• Lead a project across the Council to identify and improve inefficient processes, procedures, ways of working etc and recommend alternative approaches with the use of technology solutions to remove waste and optimise output and productivity.
• Utilise continuous improvement tools to engage stakeholders in root cause analysis, problem solving, process mapping, etc., and working with key stakeholders to implement changes.
• Use insight from data and predictive analytics to drive decision making to develop business cases to outline findings and recommendations to support investment that will enable a change.
• Accurately report on the outcome of data collection and analysis, draw conclusions and make recommendations for redesign/new ways of working.
• Support, inspire and challenge services to think differently to achieve the best solutions and outcomes for customers, residents, employees, the Council and partners.

Qualifications

• Experience in successful delivery of process improvement and new ways of working.
• Ability to lead on process redesign workshops.
• Strong data analysis, process redesign techniques and methodologies experience.
• Problem solving, planning, organisation skills and attention to detail to accurately write reports, present outcomes and give recommendations.
• Confident leading on and managing change while delivering and implementing service improvement and process redesign.
• Capability to facilitate focus groups and engage others in working collaboratively to determine a workable solution.
• Working with data to identify and report on measures, problems and find solutions.
• Knowledge of continuous improvement tools and data collection methodologies.

What\'s in it for you

• Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
• Outstanding Pension Scheme: We don\'t just offer a great salary - we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
• Generous Annual Leave: 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
• Flexible Working Hours: Up to 26 flexi days per year (subject to business needs).
• Hybrid & Flexible Working: Flexible and hybrid working options.
• Learning & Development: Access to training, development, and progression opportunities.
• Health & Wellbeing Support: From discounted gym memberships to mental health resources.
• Cycle to Work Scheme: Tax-efficient cycle to work programme.
• Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, discounts on shopping, travel, and services, with salary sacrifice options on white goods, electronics, and more.

Our commitment to you

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

How to apply

You can apply online using the link below. Within the form, you\'ll be asked for details about you, your career history, skills, experiences and qualifications.

We advise you to be as detailed and specific as possible, paying particular attention to any of the above which are relevant to the role to which you are applying.

If you have any questions about your application, please don\'t hesitate to reach out to our recruitment team via [e-mail]

Please note: As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high-volume recruitment situations, it may not always be practicable to interview every eligible candidate. In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.

Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.