Business Analyst

Motorola Solutions; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading technology company in the United Kingdom seeks an experienced Business Analyst to establish operational relationships with multiple customers. In this role, you will lead requirement gathering, document functional requirements, and manage training for key deployments. The ideal candidate will have proven experience with large software solutions, exceptional communication skills, and a strong understanding of Agile methodologies. This position allows for remote/hybrid work with travel to customer sites as needed.

Benefits

Competitive salary and bonus schemes

Two weeks additional pay per year (holiday bonus)

25 days holiday entitlement + bank holidays

Attractive defined contribution pension scheme

Private medical insurance

Employee stock purchase plan

Flexible working options

Career development support

Employee health and wellbeing support

Corporate social responsibility initiatives

Qualifications

• Experience with mobile products including MDT solutions is highly desirable.
• Ability to build and maintain strong relationships with stakeholders.
• Awareness of the commercial impact of deployments.

Responsibilities

• Acting as the operational process subject matter expert for assigned customers.
• Leading requirement gap analysis during pre-contract and contract change phases.
• Capturing and documenting customer and supplier requirements and user stories.
• Providing on-site support for key events such as go-live and system outages.

Skills

Proven experience in delivering large, complex software solutions

Strong understanding of Agile software development

Exceptional communication skills

Ability to manage customer requirements and user stories

Familiarity with Motorola Solutions’ products

Job description

Overview

This role is primarily remote / hybrid, with travel to customer sites.

The Principal role of the Business Analyst is to establish an operational relationship with the designated project and operational personnel of the assigned multiple customers. Working with the customer to develop and maintain the documentation relating to business benefits realisation.

The Business Analyst forms part of the deployment team working with multiple customers and will work closely with the assigned Technical Project Manager, Deployment Engineers, Test Engineers and Software Engineer.

The Business Analyst will ensure that the software product will meet the customer requirements during deployment and throughout the continuous improvement cycle of live service and will be responsible for the configuration.

Responsibilities

• Acting as the operational process subject matter expert for assigned customers, ensuring solutions align with their needs and goals.
• Leading requirement gap analysis during pre-contract and contract change phases, delivering clear assessments of functional requirements.
• Capturing and documenting customer and supplier requirements, acceptance criteria, and user stories, ensuring clarity on delivered outcomes.
• Managing training needs analysis, delivering "train the trainer" sessions, and supporting end-user training.
• Collaborating with Software Test Engineers to support testing events and defect management.
• Providing on-site support for key events such as go-live, software upgrades, and system outages.
• Assisting in the creation of pre-sales solution proposals and deployment documentation, ensuring alignment with customer requirements.

Basic Requirements

• Proven experience in delivering large, complex software solutions to Police or Fire agencies. Hands-on experience with mobile products including MDT solutions is highly desirable.
• Strong understanding of Agile software development and experience bridging customer and development teams.
• Exceptional communication skills, with the ability to translate technical details into clear, operational language.
• Demonstrated ability to build and maintain strong relationships with internal teams, customers, and key stakeholders.
• Experience managing customer requirements, user stories, and acceptance criteria for software development teams.
• Awareness of the commercial impact of deployments and operational challenges.
• Familiarity with Motorola Solutions’ products and public safety control room operations is highly desirable.

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get :

• Competitive salary and bonus schemes
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Private medical insurance.
• Employee stock purchase plan.
• Flexible working options.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Carbon neutral initiatives / goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well known companies discount scheme.

Travel & Company Details

Travel Requirements: 10-25%

Relocation Provided: None

Position Type: Experienced

Referral Payment Plan: Yes

Company: Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.