Business Analyst

JR United Kingdom; Basildon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global fintech company is seeking a Business Analyst to enhance client satisfaction through impactful insights. You will conduct thorough analyses, document business requirements, and train clients on product usage. A degree in a relevant field and strong communication skills are necessary for this role. This is an opportunity to make a significant impact in a dynamic industry.

Qualifications

• A university degree in Computer Science, Physics, Mathematics, or Engineering is required.
• Exceptional presentation and communication skills.
• High levels of commercial acumen and a customer-centric approach.

Responsibilities

• Conduct analysis of functional and non-functional requirements.
• Develop documentation depicting the ‘as is’ and ‘to be’ states in complex business contexts.
• Train clients on product usage and organize show-and-tell/demo sessions.

Skills

Analytical skills

Communication skills

Problem-solving

Presentation skills

Education

University degree in Computer Science, Physics, Mathematics, or Engineering

Tools

MS Office Suite

Jira

Job description

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Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Role Overview:

As a Business Analyst, you will lead a variety of initiatives to support merchant onboarding as well as AML and Risk products. Your focus will be on generating impactful insights through fact-based analysis to enhance client satisfaction. If you are driven by analytics and enjoy enlightening others with your thoughtful insights, this position will align your passion with purpose!

Key Responsibilities:

• Conduct analysis of functional and non-functional requirements.
• Develop documentation depicting the ‘as is’ and ‘to be’ states in complex business contexts.
• Create comprehensive documentation of business requirements including Use Cases, Business Rules, User Stories, and Epic Definitions.
• Record and summarize outcomes from workshops and meetings.
• Write user guides for new projects.
• Identify and document necessary changes, communicating them to relevant colleagues and third parties.
• Train clients on product usage and organize show-and-tell/demo sessions for new features and products.
• Collaborate closely with software development teams on all projects.

Technical Knowledge and Skills:

• A university degree in Computer Science, Physics, Mathematics, or Engineering is required.
• Confident and open when engaging with customers, peers, and senior management.
• Exceptional presentation and communication skills.
• Strong written and verbal communication abilities.
• High levels of commercial acumen and a customer-centric approach.
• Proficient in software tools such as MS Office Suite, Jira, etc.
• Numerically adept, with strong logical thinking and problem-solving skills.
• Good understanding of business processes and data analysis.
• Effective verbal and written communication skills for managing business relationships.

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.