Business Administration Apprentice - Peterborough

Evolving Networks; Peterborough; On-site; GBP 18,000 - 22,000; Full time

Job summary

A technology company in Peterborough is looking for a Customer Engagement Apprentice to support sales, service, and customer interactions. This varied role offers practical experience in customer service and business administration. Candidates will develop key skills such as organization and communication while working with a supportive team. After a 12-month apprenticeship, you'll achieve a Level 3 Business Administration qualification.

Benefits

25 days holiday plus bank holidays

Free on-site parking

Good transport links

Regular team socials and events

Training, mentoring, and clear progression opportunities

Qualifications

• Ability to assist in customer service and sales support.
• Willingness to learn about basic finance admin tasks.
• Proficiency in maintaining accurate records.

Responsibilities

• Help coordinate customer service requests and follow up on tickets.
• Assist with credit control and basic finance admin tasks.
• Maintain accurate records and update customer information in systems.
• Communicate with customers by phone and email to provide updates and support.
• Collaborate with different teams to ensure smooth customer experiences.

Skills

Organisation skills

Communication skills

Coordination skills

Problem-solving skills

Job description

We want to transform the connectivity industry by leveraging network hypervisor technology to enable organisations to create dynamic, customised networks, tuned to their unique needs. We believe that traditional procurement practices are outdated, and limit the ability to adapt to the flexible business of the future. By using innovative software and an internet-first mindset, we are committed to evolving the network procurement process and providing managed, resilient, network experiences for our customers.

Possibility of a full time role after the completion of the apprenticeship

Join us as a Customer Engagement Apprentice – supporting sales, service and customers while building your skills in organisation, communication and coordination. A varied role where no two days are the same.

As our Customer Engagement Apprentice, you’ll join a friendly, supportive team that looks after customers across sales, service, and support. You’ll gain hands-on experience in customer service, sales support, credit control, and business administration, while learning how a growing tech company operates. You’ll work closely with multiple teams, developing professional communication, organisation, and problem-solving skills.

Your role will include:

• Help coordinate customer service requests and follow up on tickets
• Assist with credit control and basic finance admin tasks
• Maintain accurate records and update customer information in systems
• Communicate with customers by phone and email to provide updates and support
• Collaborate with different teams to ensure smooth customer experiences

Benefits Include:

• 25 days holiday plus bank holidays
• Free on-site parking
• Good transport links
• Regular team socials and events
• Training, mentoring, and clear progression opportunities

On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship L3 Qualification.

Monday-Friday (08:00-17:00)